Subject: Tech Support Candidate - Sushant Bira
From: Sushant Bira <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:23:13 -0400

| | Tech Support Test

Name | Sushant Bira
E-mail | [email-masked]
Phone Number | (+91) 9873389888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 75

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Birchstreet | Application support specialist | 31/03/2020 | 26000
Previous Employer 1 | Pinelabs | Technical support executive | 11/02/2020 | 20200
Previous Employer 2 | N/A | N/A | N/A | N/A

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if we are entering the website correctly.

2. Check if my internet connection is working fine and that my system is connected to the internet.

3. Close the previous browser session and start a new one,if the problem persists clear cookies and then try again.

What according to you is difference between Bluetooth and Wifi?

A Bluetooth is a feature which can be connected to another electronic device and used for data transfer from one device to another e.g mobiles, bluetooth speakers, bluetooth hands-free etc.

A wifi is something that connects your mobiles, android television etc to the internet so that we can have access to data stored in servers. It is basically responsible for connecting our wifi enabled device to internet world.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is to troubleshoot the problem the client is facing and provide him with a resolution.

A great customer service is to listen about the problems of the customer and troubleshoot it and make sure the issue is deeply investigated so that it might not come as a hindrance for the customer latter.

What according to you makes you a good candidate for customer service or technical support job?

Well having a technical background and a 18 month corporate experience in support would definitely make me a desirable candidate.

I am hard-working and a complete team player with a will to work relentlessly to achieve goals.

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