Subject: Tech Support Candidate - Guranchal Bedi
From: Guranchal Bedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 06:23:02 +0000

| | Tech Support Test

Name | Guranchal Bedi
E-mail | [email-masked]
Phone Number | (+91) 9711362253
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Rentickle | Senior credit and risk executive | 25 october 2019 | 22000
Previous Employer 2 | NA | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As there are many ways to find out why the website is not opening or we getting an error, let me clear with a hierarchy.
1. Clear browsing history.
2. Restart DNS client.
3. Resetting IP.
4. Unchecking proxy option.
5. Restart (default) google chrome or any browser option.
6. By reinstalling browser.

What according to you is difference between Bluetooth and Wifi? | Wifi means wireless fidelity but the answer is both are used to connect devices without using cables whereas bluetooth shares data only in specific range ( more than 30 feet) and on the other hand, wifi provide high speed internet facility to download and upload data through worldwide.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the only difference providing ‘good’ customer service and delivering ‘great’ customer is that, in the former, we are probably only keeping customers satisfied whilst in the latter you are not only keeping them satisfied we are also keeping them loyal.
What according to you makes you a good candidate for customer service or technical support job? | As i mentioned i worked in E-commerce industry and i worked in multiple departments so technically i know human nature how to tackle all the problems through escalations as well.

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