Subject: Tech Support Candidate - MD JAWAID ALAM Md
From: MD JAWAID ALAM Md <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:22:07 -0400

| | Tech Support Test

Name | MD JAWAID ALAM Md
E-mail | [email-masked]
Phone Number | (91) 6206105464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shaheen Bagh Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Buzzyears Pvt Ltd | Application Support | Left | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear your browsing data in Chrome by clicking on the three vertical dots in the top right corner. After that, click on the “More tools” option and then “Clear browsing data”. In order to clear everything to choose the “the beginning of time” option as the time setting and selects what types of data you wish to delete.
We recommend clearing the cache and cookies.

Now that the Internet Connection window is open, double-click on your active Network Adapter.
Then click Properties and double-click on Internet Protocol Version 4 (TCP/IPv4).
Locate Use the following DNS server addresses option.
Set Preferred DNS server to be 8.8.8.8
Set Alternate DNS server to be 8.8.4.4

What according to you is difference between Bluetooth and Wifi?

It requires bluetooth adapter on all devices for connectivity. Whereas it requires wireless adapteron all devices and wireless router for connection .Bluetooth consumes low power. while it consumes high power.
The security of bluetooth is less in comparison of wifi While it provides better security than bluetooth

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | I have an excellent customer service skills and I am an attentive Listener a part from this I have good knowledge of computer troubleshooting

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