Subject: Tech Support Candidate - TONY REGY
From: TONY REGY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 06:20:46 +0000

| | Tech Support Test

Name | TONY REGY
E-mail | [email-masked]
Phone Number | (+91) 9995729609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kerala

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Quadgen Wireless Solutions | Netwrok Engineer | 08/09/2019 | 19500
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)I ll check my internet connection to make sure it is stable and I will make sure that the site I am trying to reach is accessible by me
2)Change the browser
3) If the problem still persists then I will try clearing my browser cache and cookies.

What according to you is difference between Bluetooth and Wifi? | Bluetooth technology is used for connecting devices within a small range for transfer of files whereas WiFi technology is used to provide internet access .Also Bluetooth technology supports less number of users ti be connected at a time whereas WiFi can support many number of users .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means making the customer feel satisfied that his issue was resolved .For a great service he/she not only resolves the conflicts but he/she does that in a way that the customer feels good in their mind about the actions of the executive .
What according to you makes you a good candidate for customer service or technical support job? | He/ she should have a very good communication and presentation skill,patience,ability to control his emotions,good problem solving skills,deep understanding of his/her working environment,ability to adapt to any conditions.

| |