Subject: Tech Support Candidate - Dharmender Singh
From: Dharmender Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:17:53 -0400

| | Tech Support Test

Name | Dharmender Singh
E-mail | [email-masked]
Phone Number | (091) 9971907497
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur City Noida extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact India Pvt Ltd | Management Trainee | 3rd March-2019 | 27000
Previous Employer 1 | TRC consulting Pvt. Ltd | Management Trainee | 15- May-2018 | 23500
Previous Employer 2 | TR Chadha Co. & LLP | Management Trainee | 14-may-2017 | 18000

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check tha error if it says anything like to check the internet connection if it is working or not and if the internet is okay then will open another tab and will try to open the Ndtv website by serching it on Google and will tap on the link to open the web page by selecting the correct link.
What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.

| |