Subject: Tech Support Candidate - Gourav joshi Gourav
From: Gourav joshi Gourav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:17:22 -0400

| | Tech Support Test

Name | Gourav joshi Gourav
E-mail | [email-masked]
Phone Number | (91) 7508106699
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Amritsar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact india | Consultant | 2014 | 16000
Previous Employer 1 | Tech india | Team leader | 2015 | 18000
Previous Employer 2 | Kochar tech | Assistant manager | 2019 | 28000

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first ping the website from command prompt if I am getting the ping and not observed request time out that mean there is an issue either with apn setting of mobile operator or wifi modem setting are not configured properly
What according to you is difference between Bluetooth and Wifi? | Bluetooth and WiFi have some similarities like you can send and receive data files from bluetooth and WiFi along with we can access the wireless network with WiFi connection whereas this can't be accessed with Bluetooth
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | We have to delight the customer in best possible manner by listening their concern properly.
What according to you makes you a good candidate for customer service or technical support job? | I am holding 8 years of experience in bpo domain in operations and can be a good candidate considering my work experience

| |