Subject: New Reply Received - Help with EDID/ iPad Pro setup
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 20 May 2020 04:36:41 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Help with EDID/ iPad Pro setup  Ticket comment <div dir="ltr">Hi Olesia,<div><br></div>
<div>Thanks for your email. Sorry for the tardy reply as I am just seeing this. I will not be at the gym again until Thursday. I will send photos then. The setup is pretty basic though as the iPad Pro is connected to the HDMI in port on the EDID and the projector is connected to the out port of the EDID. The only other connection to the EDID is power.</div>
<div><br></div>
<div>Best Regards,</div>
<div>Game</div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, May 19, 2020 at 8:56 AM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
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<div dir="ltr">Hi Game,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Hope you are doing well.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for verifying your username and providing us with EDID photos. We would request you to provide us with setup diagram as an example bellow. In case you have any difficulties with the schematic, photos of the setup will be also useful. It will help us to troubleshot your issue further.</div>
<div dir="ltr">​<br>
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<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUxMjMyMzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.jclRRtz0N9SdnUefWFn5D44iSpzmTVJJy3KdsUgkIJ8" style="width: auto"></div>
<div dir="ltr">Looking forward to hearing from you soon.<br><br>Warm regards,<br>Olesia</div>
<div dir="ltr">Customer Services<br>Les Mills Virtual App<br>
</div>
<div dir="ltr"><br></div>
<div dir="ltr">Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3550" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3550</a>
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            <blockquote>
              On
              Tue, 19 May at  7:46 AM
              <span>,  Game Osborne &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">Thanks for your message Adithya,<div><br></div>
<div>I'm awaiting your reply.</div>
<div><br></div>
<div>Best Regards,</div>
<div>Game</div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div><blockquote>
<div>On Mon, May 18, 2020 at 1:22 PM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
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<div dir="ltr">Hi Game,</div>
<div dir="ltr">​<br>
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<div dir="ltr">​Thanks for your time over the call.</div>
<div dir="ltr">​<br>
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<div dir="ltr">​I have gone through the details provided by you. I'll be sharing the details with my Level 2 team to get this checked. </div>
<div dir="ltr">​<br>
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<div dir="ltr">Please allow us sometime, we will get back to you shortly.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Warm regards,<br>​Adithya<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3550" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3550</a>
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<div dir="ltr"><div><br></div></div>
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            <blockquote>
              On
              Tue, 19 May at  6:46 AM
              <span>,  Game Osborne &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div><div dir="auto">Hi again Olesia,</div></div>
<div dir="auto"><br></div>
<div dir="auto">I’m including photos of the username for the Les Mills app along with photos of the EDID unit that is being used. The projector is currently connected to an EPSON Home Cinema 3200 model projector and it is working properly. However, if using an EPSON model Home Cinema 4010 the video does not display and an error saying “an external display is not available” is displayed within the Les Mills app. </div>
<div dir="auto"><br></div>
<div dir="auto">Best Regards,</div>
<div dir="auto">Game</div>
<div dir="auto">
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUwNDk3MjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.5ppz0ynq_x6Bfvdj1_wdSiL_CEum8RC75asyEQRJLWM" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUwNDk3MjIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.u9u6DBF_VNcLW1FKLw52keuX21oULIh3xElItgzawUI" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUwNDk3MjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8VXlLHo68wyg18nJejXD2ujCwt0BV4eEkPA_lHkyrz8" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUwNDk3MjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.59X3zLxGGX11JTL4U-Uk2YcZTqAgjgcLS3O4Ubs-6gs" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjUwNDk3MjUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.3tBCiuVqAyB71KL2bw0oNrXo55EhXKfFXqozAm39O6Y" style="max-width: 100%"></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div><blockquote>
<div>On Mon, May 18, 2020 at 12:34 PM Game Osborne &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Hi Olesia,<div><br></div>
<div>I have arrived at the gym. If you are available now I am ready to speak on the phone. My number is 1-504-435-5413.</div>
<div><br></div>
<div>Best Regards,</div>
<div>Game</div>
<div><br></div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon, May 18, 2020 at 10:43 AM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
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<div dir="ltr">Hi Game,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for your email.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Please let us know as soon as you are in the gym and we will contact you shortly.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Warm regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3550" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3550</a>
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