Subject: Assigned to Group - FW: Download failed Bodykicks Weerselo
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 May 2020 20:03:24 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  FW: Download failed Bodykicks Weerselo Hi Olesia,

The username of this club is [email-masked]<mailto:[email-masked]>
Can you help us out please?

Met vriendelijke groet,

<http://www.lesmills.nl/>

Pierre Tromp
Club Performance Coördinator
<https://www.facebook.com/LesMillsNetherlandsBelgium>   <https://www.instagram.com/lesmillsnlbe>    <https://www.linkedin.com/company/hdd-group-les-mills>

Elzenweg 37
5144 MB Waalwijk
Tel: +31 (0)416 34 97 25
Web: www.lesmills.nl<http://www.lesmills.nl>

<http://www.megaquarterly.com/>

Van: Les Mills International <[email-masked]<mailto:[email-masked]>>
Verzonden: maandag 27 april 2020 18:02
Aan: Kirsten Vesters <[email-masked]<mailto:[email-masked]>>
Onderwerp: Re: Download failed Bodykicks Weerselo

Hi Kirsten,

Thank you for reaching out to us.
​
If you need help with the Les Mills Virtual app, please share your Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example - [email-masked]<mailto:[email-masked]>)

You may check it directly via your Virtual Scheduler under 'Settings' > 'Club Preferences'.

You can also find your username in the Virtual App. Please follow the steps below.
1.Unlock the padlock to the top right of the App
2.Navigate to SETTINGS
3. The username is to the left under 'Account'
​
We are looking forward to hearing from you.

Best Regards,
​Olesia
Customer Services
Les Mills Virtual App

Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3514

On Tue, 28 Apr at 4:48 AM , Kirsten Vesters <[email-masked]<mailto:[email-masked]>> wrote:
Hi LM virtual support desk,

Our customer Bodykicks Weerselo have had their iPad offline for a couple of weeks regarding the current situation.
Now the have put the iPad online again and refreshed some downloads on their LM virtual app.
One program isn’t downloading, as you can see in the video attached. Do you know what the problem could be?

Thanks in advance for your reply!

Best regards,

Kirsten Vesters
Project Coördinator

Elzenweg 37
5144 MB Waalwijk
The Netherlands
Web: www.lesmills.nl

<http://www.lesmills.nl/>
 <http://www.lesmills.nl/>

3514:859387 <http://www.lesmills.nl/>

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3520