Subject: Fw: Avaya call center
From: Saurabh Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Tue, 19 May 2020 14:36:10 +0000

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mahmoud Mohamed ElMetwally <[email-masked]>
Sent: 19 May 2020 8:04 PM
To: Mohammed Kulaib <[email-masked]>; Helpdesk <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Avaya call center

Dear Kulaib,

As discussed regarding helpdesk, they need to be sure that they have used the correct codes to login to call center as per attached email which has been sent earlier.
Now the agents are in AUX mode as per the following screenshot, so they couldn’t receive any calls.
They need now to enter Auto-in code *91 --------- Auto-in to start receive the calls

Mahmoud Mohamed ElMetwally​
Communication Division Head
​
<http://www.ssbs.com.sa/>
Systems of Strategic Business Solutions ‑ An AlOthman Holding Company
Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia
D. +966-13-8534456<tel:+966-13-8534456>
 |
F. +966‑13‑853‑4442
 |
M. +966-531284268<tel:+966-531284268>
<http://ssbs.com.sa/>

<https://www.linkedin.com/company/ssbs/>

<https://goo.gl/maps/Pbb3Ug6Uiqu>

<https://www.twitter.com/ssbs_ksa>

Subject: RE: Avaya Phone Configuration on Softphone and AD manager access
From: Mahmoud Mohamed ElMetwally <[email-masked]>
To: Helpdesk <[email-masked]>, "Dr. Faisal Ahmed Al Nasser" <[email-masked]>, Mohammed Kulaib <[email-masked]>
Cc: Krishna Prasad <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Sat, 21 Mar 2020 15:35:04 +0000

Dear Helpdesk,

Please use attached and below steps to use Avaya application on mobile/laptop

*       Extension: 11417  - Password: 36901470
*       Extension: 11418  - Password: 36901470

Notes:

I have shared with you copy of laptop app through one drive which you can configure with the same way; if you want it use it on your laptop.

For Call Center Access:

Dial the following codes to access call center (equivalent to configured buttons on desk phone)

*90 --------- Login

#90 --------- Logout

#91 --------- AUX

*91 --------- Auto-in

Mahmoud Mohamed ElMetwally​

Communication Division Head
​

<http://www.ssbs.com.sa/>

Systems of Strategic Business Solutions ‑ An AlOthman Holding Company

Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia

D. +966-13-8534456<tel:+966-13-8534456>

 |

F. +966‑13‑853‑4442

 |

M. +966-531284268<tel:+966-531284268>

<http://ssbs.com.sa/>

<https://www.linkedin.com/company/ssbs/>

<https://goo.gl/maps/Pbb3Ug6Uiqu>

<https://www.twitter.com/ssbs_ksa>

From: Dr. Faisal Ahmed Al Nasser <[email-masked]>
Sent: Saturday, March 21, 2020 5:33 PM
To: Mohammed Kulaib <[email-masked]>; Helpdesk <[email-masked]>; Mahmoud Mohamed ElMetwally <[email-masked]>; Krishna Prasad <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Subject: Re: Avaya Phone Configuration on Softphone and AD manager access

Do the necessary to help then to work remotely @Mohammed Kulaib<mailto:[email-masked]>

@Mahmoud Mohamed ElMetwally<mailto:[email-masked]>

Get Outlook for iOS<https://aka.ms/o0ukef>

Dr. Faisal Ahmed Al Nasser​

IT Manager
​

<http://www.ssbs.com.sa/>

Systems of Strategic Business Solutions ‑ An AlOthman Holding Company

Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia

D. +966-13-8534400 x11400<tel:+966-13-8534400%20x11400>

 |

F. +966‑13‑853‑4442

 |

M. +966535777762<tel:+966535777762>

<http://ssbs.com.sa/>

<https://www.linkedin.com/company/ssbs/>

<https://goo.gl/maps/Pbb3Ug6Uiqu>

<https://www.twitter.com/ssbs_ksa>

  _____

From: Mohammed Kulaib <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 21, 2020 4:53:58 PM
To: Helpdesk <[email-masked]<mailto:[email-masked]>>; Mahmoud Mohamed ElMetwally <[email-masked]<mailto:[email-masked]>>; Krishna Prasad <[email-masked]<mailto:[email-masked]>>; Dr. Faisal Ahmed Al Nasser <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Avaya Phone Configuration on Softphone and AD manager access

Dr.faisal

Fya

Get Outlook for Android<https://aka.ms/ghei36>

Mohammed Kulaib​

Helpdesk/Support Team Leader
​

<http://www.ssbs.com.sa/>

Systems of Strategic Business Solutions ‑ An AlOthman Holding Company

Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia

D. +966 13 8145550 x15550<tel:+966%2013%208145550%20x15550>

 |

F. +966‑13‑853‑4442

 |

M. +966 531001881<tel:+966%20531001881>

<http://ssbs.com.sa/>

<https://www.linkedin.com/company/ssbs/>

<https://goo.gl/maps/Pbb3Ug6Uiqu>

<https://www.twitter.com/ssbs_ksa>

  _____

From: Helpdesk <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 21, 2020 12:18:53 PM
To: Mohammed Kulaib <[email-masked]<mailto:[email-masked]>>; Mahmoud Mohamed ElMetwally <[email-masked]<mailto:[email-masked]>>; Krishna Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Avaya Phone Configuration on Softphone and AD manager access

Hi All,

Due to the advisory from Indian Government and WHO, we are taking a step for employees to work from home to help prevent of the Corona virus spread. We would still be helping our business to run as BAU

For SSBS we would need to know if the Avaya phone extensions could be configured on Soft-phones such as Xlite or Zopier.

Also, we would like to know how we can efficiently work on the AD manager at home to reset password for Domain related issues.

Looking forward to your help.

Regards,

Pritish

Livesalesman Team

Helpdesk​

<http://www.ssbs.com.sa/>

Systems of Strategic Business Solutions ‑ An AlOthman Holding Company

Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia

F. +966‑13‑853‑4442

<http://ssbs.com.sa/>

<https://www.linkedin.com/company/ssbs/>

<https://goo.gl/maps/Pbb3Ug6Uiqu>

<https://www.twitter.com/ssbs_ksa>