Subject: Tech Support Candidate - Vishnu Unnithan J Vishnu
From: Vishnu Unnithan J Vishnu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 May 2020 11:30:05 +0000

| | Test for Tech Support

Name | Vishnu Unnithan J Vishnu
E-mail | [email-masked]
Phone Number | (011) 8826613709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys Ltd | Technical support specialist | On Notice period | 30000
Previous Employer 1 | Upower Logistics India Pvt Ltd | Senior Executive IT & Admin | 30 October 2017 | 21500
Previous Employer 2 | NA | NA | NA | NA

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

# Firstly need to check whether physical connections are properly connected.
# Then need to check the URL
# Then check if firewall is blocking the site or not if it is then add exceptions for the site

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

# Good customer provides temporary solutions for customer queries while great customer service provides optimum solutions
# While good customer service could provide solutions only but great customer service provides customer satisfaction and loyalty as well.

What according to you makes you a good candidate for customer service or technical support job?

# Carefully understanding Customer issues
# Trying to understand the root cause of the issue
# Providing optimum solution as per customers query

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