Subject: Re: LSM Joining Case Test - Vikas Chaudhary
From: Vikas Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 May 2020 07:12:58 -0400

| | LSM Joining Case Test

Name | Vikas Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 8052800258
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As a customer service representative we need to inform the customer that we are here to help you.
Customer always thinks that he/she is calling in customer service team and he/she will get the solution.
For a company customer is everything because without customer no company can run.
Customer's are the backbone of any company.
The customer should never feel that he/she is taking service from the wrong place.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In a great customer service we need to provide what the customer needs but also going out of the way to help the customer.we need to send the customer in a happy way.
In good customer service customer should think that yes we I called and and I got the solution of my problem.
And in good customer service we can just look into the problem and not giving the right way of solution.

| |

You can edit this submission and view all your submissions easily.