Subject: Re: LSM Joining Case Test - Sunam Siddharth
From: Sunam Siddharth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 May 2020 05:10:46 -0400

| | LSM Joining Case Test

Name | Sunam Siddharth
E-mail | [email-masked]
Phone Number | (+91) 9871928982
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have chosen blurb 4. As, it answers all the queries of the customer related to delivery to his/her tickets of the concert and also, promotes brand values of viagogo: safe, secure and guaranteed.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customers replying to customer in 24 Hours while, Great customer service is replying to customer in 2 Hours Tat.

Good customer service is resolving customers's query while, Great customer service is resolving customer's issue and assuring them this will not happen again

Good Customer Service is customer is on the phone and asks you a question you don’t know the answer to. You put them on hold to find the answer and then come back to them with it. While, Great Customer Service is You explain you don’t know the answer but will get them the answer. You tell them you recognize their time is valuable and offer to either put them on hold or to give them a call right back. If they want to be called back, you get the answer and call back within minutes with the answer, letting them know they are a priority.

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