Subject: Re: LSM Joining Case Test - Abhishek .
From: Abhishek . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 May 2020 04:37:49 -0400

| | LSM Joining Case Test

Name | Abhishek .
E-mail | [email-masked]
Phone Number | (+91) 9958187116
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer wants her ticket to be delivered at the hotel since she would be travelling for a concert for next two days so in blurb 4 the appropriate resolution is given to the customer also would recommend that there should be a brief details of the correspondence address, email id , phone number etc for customer to cross check.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

First call resolution, Active listening and providing timely resolution makes the customer happy is the great customer service.

Delivering information as per the needs of the customer is good customer service.

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