Subject: Re: LSM Joining Case Test - Jitendra Singh
From: Jitendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 May 2020 03:43:47 -0400

| | LSM Joining Case Test

Name | Jitendra Singh
E-mail | [email-masked]
Phone Number | (91) 8933884440
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | It has all the required information related to the event, sellers, time and details along with eticket amd address to ensure that ticket will be sent to the customer on correct address. It also provides information related to temporary address such as hotels.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1: It is no secret that excellent customer service ensures repeat business. This ensures a high ROI. It also leads to happy customers. And happy customers turn into brand ambassadors, advocating your brand and bringing in friends and family as new customers. That’s free promotion!

2 : Customer ultimately judge a brand based on the sum total of all the interactions they have had with it. Not just based on a golden moment now and then. When they meet with consistently good customer service, you rest assured that you have loyal customers who will stand by you.

3: Combining consistently good customer services with an occasional golden instance of support can be great boost for the brand. The key is to steer clear of mediocrity.

4: Good customer service and inbound call centre services or call centre outsourcing services is about building a customer-centric business. It is about being attentive to the customers — what they need, how they can be supported, where the customers are most comfortable interacting, follow-ups, constant contact, feedback and surveys, etc.

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