Subject: Communication to Customer Service
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: ashish <[email-masked]>, "Arvind Sendrayaperumal (ARSD)" <[email-masked]>, "Karen Teles Benitez (KRTB)" <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>
Date: Mon, 18 May 2020 19:35:11 +0000

Hello everyone,

As agreed before, we need to keep the communication with Customer Service to minimum and we can't chase for any information about shipping dates and tracking information from them.

Please remember that for US and Canada we are already receiving all the information to our own email inbox, so please don't ask them when the replacement product will be shipped. This will soon be implemented for other regions as well.

We can only reply to the queries from Customer Service and make corrections, if for example incorrect RMA information was originally provided. Otherwise we won't be writing to them.

Please flag any irregular tickets to me, where you need assistance. I will call you tomorrow to answer any questions you might have about this.

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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