Subject: Re: LSM Joining Case Test - Pallavi Kumari
From: Pallavi Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 May 2020 06:52:13 -0400

| | LSM Joining Case Test

Name | Pallavi Kumari
E-mail | [email-masked]
Phone Number | (17) 9582995761
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Rest assured to resolve your issue is our top most priroty also will keep monitoring the same and make sure it gets delivered to your hotel address

Also we will take this as a feedback so that I future you should not face any issues

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is a normal customer service which means just to resolve the customer's concerns however the great customer service includes wow factor which means the customer should remember the name of the representative whom he spoke with by going extra mile for the customer

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