Subject: New Reply Received - Help with EDID/ iPad Pro setup
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 17 May 2020 15:08:42 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Help with EDID/ iPad Pro setup  Ticket comment <div><div dir="auto">Hi Pritish,</div></div>
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<div dir="auto">The name of the fitness club is Pulse Fitness. I do not have the username at the moment, but will get that information to you tomorrow. </div>
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<div dir="auto">Best Regards,</div>
<div dir="auto">Game</div>
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<div>On Sun, May 17, 2020 at 10:06 AM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Game,</div>
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<div dir="ltr">Sorry for my second email.</div>
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<div dir="ltr">Could you please also provide us the name of the Club along with their virtual username? The username would be six digits followed <a href="mailto:[email-masked]" dir="ltr" rel="noreferrer" target="_blank"></a>by @<a href="http://lesmillsvirtual.com" target="_blank" rel="noreferrer">lesmillsvirtual.com</a>. </div>
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<div dir="ltr">Looking forward to hearing from you soon. </div>
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<div dir="ltr">Warm regards,<br>Pritish<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3550" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3550</a>
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              On
              Mon, 18 May at  4:03 AM
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<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div><blockquote><span>,  Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div><blockquote><span><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px">
<div dir="ltr">Hi Game,</div>
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<div dir="ltr">Thank you for your time on a call today. It was a pleasure speaking to you.</div>
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<div dir="ltr">As discussed, we would need to know the EDID model and the setup in order to advise you further. So please share the EDID make and model along with the setup diagram or pictures so that we can review it. </div>
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<div dir="ltr">Also, please see the link below for the recommended equipment list and also EDID model for the virtual setup.</div>
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<div dir="ltr"><strong dir="ltr"><u dir="ltr">Must have Devices List:<br></u></strong></div>
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<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-</a></div>
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<div dir="ltr"><strong dir="ltr"><u dir="ltr">EDID Models:</u></strong></div>
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<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one-" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one-</a><br>
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<div dir="ltr">Do let us know how it goes. </div>
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<div dir="ltr">​Warm regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mills Virtual App</div>
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<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3550" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3550</a>
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              On
              Sun, 17 May at 10:32 AM
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<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div><blockquote><span><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div><blockquote><span>,  Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div><blockquote><span><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div><blockquote><span><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px">
<div>Hi Game Osborne,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to Les Mills Virtual App Support. </div>
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<div dir="ltr">We have received your request for a callback and we will call you back soon. </div>
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<div dir="ltr">For the time being, we have attached a document on Les Mills Virtual AV Guide. Please go through it and see if it helps. </div>
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<div dir="ltr">Thank you for your patience! </div>
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<div dir="ltr"><span dir="ltr" style='color:rgb(24,50,71);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'>Best Regards,<br>​Nusan<br>Customer Services<br>Les Mills Virtual App</span></div>
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<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3550" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3550</a>
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              On
              Sun, 17 May at 10:00 AM
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<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div><blockquote><span><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div><blockquote><span><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div><blockquote><span>,  Game Osborne &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div><blockquote><span><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div><blockquote><span><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div><blockquote><span><div dir="ltr">Hi,<div><br></div>
<div>I am assisting one of your clients with setting up their system which will use an Epson Home Cinema 4010 and an iPad Pro with an Edid... If possible please give me a call at 504-435-5413. My name is Game Osborne.</div>
<div><br></div>
<div>Best Regards,</div>
<div>Game</div>
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