Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 16 May 2020 08:48:55 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div>Thanks Pritish </div>
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<div>You’re right, it’s LMOD app I need help with I’m not a virtual customer. My apologies :-) <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Saturday, May 16, 2020, 9:47 am, Les Mills International &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi <span style='color:rgb(24, 50, 71);font-family:"Helvetica Neue", Helvetica, Arial, sans-serif;font-size:13px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline !important;float:none' dir="ltr">Gillian</span>,</div>
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<br>Thank you for reaching out to us today.<br><br>We are the support group for the LES MILLS Virtual App. It looks like you are looking for support with the LES MILLS On Demand App or Releases APP.<br><br>For On-Demand support, please check these FAQ’s:<br><br><a rel="noreferrer" target="_blank" href="https://lesmillsondemand.freshdesk.com/support/home">https://lesmillsondemand.freshdesk.com/support/home</a><br><br>If these don’t answer your question please email [email-masked].<br><br>For Releases APP support, please contact your local Les Mills office who are equipped to help you.<br><br>If you need help with the LES MILLS Virtual app, please share your Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example - [email-masked])<br><br>You may check it directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'.<br><br>You can also find your username in the Virtual App. Please follow the steps below.<br>1.Unlock the padlock to the top right of the App<br>2.Navigate to SETTINGS<br>3. The username is to the left under 'Account'<br><br>We’ll close this ticket now but feel free to reply to this message with your Virtual username if it’s Virtual support that you need.<br><br>Best Regards,<br>Pritish<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a rel="noreferrer" target="_blank" href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3548">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3548</a>
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              On
              Sat, 16 May at  9:42 PM
              <span class="yiv3839895769separator">,  Jessica Pickering &lt;[email-masked]&gt;  wrote:
              <h2>Submitted data</h2>
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        The following data was submitted.
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            <thead>
                <tr>
                    <th>Field name</th>
                    <th>Submitted data</th>
                </tr>
            </thead>
            <tbody>
                        <tr>
                            <th>Email address</th>
                            <td>[email-masked]</td>
                        </tr>
                        <tr>
                            <th>your name</th>
                            <td>Gillian White</td>
                        </tr>
                            <tr>
                                <th>country</th>
                                <td>United Kingdom</td>
                            </tr>
                            <tr>
                                <th>zipPostal</th>
                                <td>TF2 8SX</td>
                            </tr>
                        <tr>
                            <th>Text box</th>
                            <td>Activate web page is down, can’t log in with changed email address</td>
                        </tr>
                        <tr>
                            <th>Question</th>
                            <td>I need technical support</td>
                        </tr>
                        <tr>
                            <th>Customer</th>
                            <td>Yes</td>
                        </tr>
                        <tr>
                            <th>Username</th>
                            <td>[email-masked]</td>
                        </tr>
                        <tr>
                            <th>Phone</th>
                            <td>07900373544</td>
                        </tr>
                        <tr>
                            <th>Comments</th>
                            <td>Hi there &lt;br/&gt;I subscribe with free trial but didn’t realise I hadn’t done it via my gym Nuffield Health so given the terms are better I created a new subscription using a different email address and contacted LM support who cancelled the original subscription. &lt;br/&gt;&lt;br/&gt;I cannot change the email on my amazon fire app, it remembers me. So I’ve tried again this morning by logging out of the LMOD app but can’t get an activation code because your web page is down - error 404 appears. &lt;br/&gt;&lt;br/&gt;Can you help get me set up please? &lt;br/&gt;Thanks &lt;br/&gt;Gill</td>
                        </tr>
                        <tr>
                            <th>utm_source</th>
                            <td></td>
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                        <tr>
                            <th>utm_campaign</th>
                            <td></td>
                        </tr>
                        <tr>
                            <th>utm_medium</th>
                            <td></td>
                        </tr>
                        <tr>
                            <th>utm_code</th>
                            <td></td>
                        </tr>
                        <tr>
                            <th>Last_Name</th>
                            <td></td>
                        </tr>
            </tbody>
        </table>
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<img src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIY8GbPxq-2FYr28LCyv8dWeDCYlg-2B8gzcw9I47zLveB6l0xae3wIcCGLQ2MRtAooRGxZE-2F-2BheaTHXBFxqlqAV2e6Q0oiaJdxlEkfBeZRiQxEVnBMISCfXVqiEOR9DEXMPvqWm16FlfSPmL1LA4ws5EmQ59PuL-2FCw5zVPZx5E-2BRhHs1o9UtbIf4CTsLAmncwcl-2Ffg" alt="" width="1" height="1" style="min-height:1px !important;width:1px !important;border-width:0 !important;margin-top:0 !important;margin-bottom:0 !important;margin-right:0 !important;margin-left:0 !important;padding-top:0 !important;padding-bottom:0 !important;padding-right:0 !important;padding-left:0 !important">

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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3548