Subject: Ticket re-opened - [#3538] help
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 15 May 2020 14:22:10 +0000

Hi Pritish Nandi,  Ticket “#3538 – help” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3538 to view the ticket.  Ticket comment   
 Thank you !! 

  

 

 

        Health and Happiness Always! 

 

 

 

Terian SzymCzak 
Senior Director | CHASCO and Hutto Family YMCA’s 
P: 512.615.5567 F: 512.244.7381 E: [email-masked] 
ymcagwc.org | The Y. So Much More™

 

  

 

 

  

 
  
 From: Les Mills International [mailto:[email-masked]]
 
Sent: Thursday, May 14, 2020 11:37 PM 
To: Terian Szymczak 
Cc: [email-masked]; [email-masked]; Dustin Forsythe 
Subject: Re: help

 

 

 
 
 CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and
 know the content is safe. 

 

 

 

 Hi Dustin, 
 
We hope you are doing well. 
 
We are just following up on the issue you raised a few days ago. 
As we have checked on our backend data, both iPads are back online and it seems like everything is working fine. 
 
We will close this ticket. However, if you need assistance with anything else please do not hesitate to contact us. 
 
Warm Regards, 
Marika 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3538 

 

 
On Wed, 13 May at 6:07 AM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Dustin, 

 
 
 ​ 

 
 
 Thank you for contacting us today. 

 

   

 
 Please follow the link bellow to reconnect your the scheduler with iPad: 

 
 
 ​ 

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-right-now- 

 
 
 ​ 

 
 
 ​Please let us know how it goes. 

 

   

 
 Warm Regards, 
​Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3538  

 

  

 

 
 
On Tue, 12 May at 12:30 PM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Terian, 

 
 
 ​ 

 
 
 We weren't able to connect so could you let us know what time suits for the call?  

 
 
 ​ 

 
 
 In the mean-time, if you're able to access the Virtual App and run a diagnostics via SETTINGS>Version>Run diagnostics, that should detect any problems in advance. 

 
 
 ​ 

 
 
 Many thanks 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3538  

 

  

 

 
 
On Tue, 12 May at 12:02 PM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Terian, 

 
 
 ​ 

 
 
 Sure, I've just sent you a meeting invite for 15 minutes time.  If you can have the iPad handy we should be able to work through it. 

 
 
 ​ 

 
 
 Thanks 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3538  

 

  

 

 
 
On Tue, 12 May at 11:26 AM
, Terian Szymczak <[email-masked]> wrote: 

 

 Any chance I can get a phone call to help me thru an issue we are having at my chasco location?  The Ipads are falling off line and in that process, we are being kicked
 out of your app and it’s asking me to reload my password and log in- as you can imagine wifi signals are not always consistent and when this happens it’s creating quite a few problems on my end.  We are now locked out of an Ipad and we need to wipe the entire
 pad to factory setting and start over. 

 

 

 
 Any assistance you can provide is appreciated.  Thank you!

 

   

 

     

 

 
 
       Health and Happiness Always!

 

 

 

 

 
Terian SzymCzak 
Senior Director | CHASCO and Hutto Family YMCA’s 
P: 512.615.5567 F: 512.244.7381 E: [email-masked] 
ymcagwc.org |
 The Y. So Much More™  

 

 

 

   

 

 

 

 

 

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