Subject: New Reply Received - help
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 15 May 2020 14:22:10 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  help  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Freestyle Script";color:#1F497D'>       Health and Happiness Always!</span></div>
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<b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>Senior Director | CHASCO and Hutto Family YMCA’s</span><span style="color:#636466"><br>
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>P: </span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>512.615.5567 <b>F:</b> 512.244.7381<b> E: </b>[email-masked]</span><span style="color:#636466"><br>
</span><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'><a href="http://ymcagwc.org/" rel="noreferrer"><b><span style="color:#ED1C24;text-decoration:none">ymcagwc.org</span></b></a> | The Y. So Much More™</span><span style="color:#636466"></span>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Thursday, May 14, 2020 11:37 PM<br>
<b>To:</b> Terian Szymczak<br>
<b>Cc:</b> [email-masked]; [email-masked]; Dustin Forsythe<br>
<b>Subject:</b> Re: help</span>
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<div class="MsoNormal" style="background:lightyellow"><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Dustin,<br>
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We hope you are doing well.<br>
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We are just following up on the issue you raised a few days ago.<br>
As we have checked on our backend data, both iPads are back online and it seems like everything is working fine.<br>
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We will close this ticket. However, if you need assistance with anything else please do not hesitate to contact us.<br>
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Warm Regards,<br>
Marika<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3538&amp;c=E,1,EUERDR5Dj7XYTnMqgKCIByUYnGPCct-_aGbesp3D6fShnm_-V3lGZh83Aya-sTXRdO7cCHNmWxg7w1hRF3BeTnJ0WxWlxDAZhcibVBlpLKdrR5M,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3538</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Wed, 13 May at 6:07 AM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Dustin,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Thank you for contacting us today.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Please follow the link bellow to reconnect your the scheduler with iPad:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fen%2fsupport%2fsolutions%2farticles%2f36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-right-now-&amp;c=E,1,VcCxeKD96PYHQiBmQH_iGXWiDiXhcRXkuS169cXKOyCpSHwzjBvsj8xA_wJ1aieRMXOQv5h1pFncMDJCfBVQL1HkjuGuDey11KGaFAQQ7ChEy0rC&amp;typo=1" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-right-now-</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>​Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Warm Regards,<br>
​Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3538&amp;c=E,1,T96q2gaJBy2SuH08Xg3FVoEVYEezAC8tOuMFLHUs60y7LzX0wDi29ArmXEkAdklMuRPQtHhHaRmIYjNSGWUnNTe_IRgROo2DYQ6rK47VLXeXvg,,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3538</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Tue, 12 May at 12:30 PM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>We weren't able to connect so could you let us know what time suits for the call? </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>In the mean-time, if you're able to access the Virtual App and run a diagnostics via SETTINGS&gt;Version&gt;Run diagnostics, that should detect any problems in advance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Many thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Charlotte<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3538&amp;c=E,1,cqctxKT1P1JJu2bILBV2NQrriRNCgkJRX6hJaxgNABScmS2Ut04HP0e6ir-MZM-UzUQbzu462vy7x1_LS26ZM11VCnphoKDdzaJ-qVrRXbiVGaY,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3538</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Tue, 12 May at 12:02 PM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Sure, I've just sent you a meeting invite for 15 minutes time.  If you can have the iPad handy we should be able to work through it.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Charlotte<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3538&amp;c=E,1,8n7EHqj7sk4h0-DRwXWEXUUJN553gLpjZbIGoiqHh1A8IjXVwb3AmkK44O7XWi610Y2KoCT47DKEHZzr35dx63GVglrIMs6vvh8SvRdzT-U6A2ppaA,,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3538</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Tue, 12 May at 11:26 AM
<span class="separator">, Terian Szymczak &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Any chance I can get a phone call to help me thru an issue we are having at my chasco location?  The Ipads are falling off line and in that process, we are being kicked
 out of your app and it’s asking me to reload my password and log in- as you can imagine wifi signals are not always consistent and when this happens it’s creating quite a few problems on my end.  We are now locked out of an Ipad and we need to wipe the entire
 pad to factory setting and start over.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Any assistance you can provide is appreciated.  Thank you!
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<span style='font-size:14.0pt;font-family:"Freestyle Script"'>       Health and Happiness Always!</span><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'></span>
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<b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>Senior Director | CHASCO and Hutto Family YMCA’s</span><span style="color:#636466"><br>
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>P: </span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>512.615.5567 <b>F:</b> 512.244.7381<b> E: </b>[email-masked]</span><span style="color:#636466"><br>
</span><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'><a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fymcagwc.org%2f&amp;c=E,1,prgOp9hWvZBKOP8XJ1f0riOu7nEiUT3dA6vXfP01NLIijTjsF_g1sTyIJOi13l_xb78X-1thKBd6OlrMOtm3OG6mukOsg_lr-rNx0nGeJVeDkVF6Chu7hakKHQ,,&amp;typo=1" rel="noreferrer"><b><span style="color:#ED1C24;text-decoration:none">ymcagwc.org</span></b></a> |
 The Y. So Much More™</span> </div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3538