Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 15 May 2020 12:39:54 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia, </span></div>
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<span style="mso-fareast-language:EN-US">got it, thanks&gt;</span><span style='font-family:"Segoe UI Emoji",sans-serif;mso-fareast-language:EN-US'>&#128522;</span><span style="mso-fareast-language:EN-US"></span>
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<div class="MsoNormal"><b><span lang="EN-US">Maurice Liedtke | Customer Experience &amp; Key Account Support</span></b></div>
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<div class="MsoNormal">Les Mills Germany GmbH | c/o WeWork | Axel-Springer-Platz 3 | 20355 Hamburg
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<div class="MsoNormal">Tel. +49 (0) 40 524 7212 – 56  |   Fax +49 (0) 40 524 7212 - 99 |
<a href="http://www.lesmills.de/" rel="noreferrer"><span lang="EN-US">www.lesmills.de</span></a> <span lang="EN-US">
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<div>Von: Les Mills International &lt;[email-masked]&gt;
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<b>Gesendet:</b> Freitag, 15. Mai 2020 14:38<br>
<b>An:</b> Maurice Liedtke &lt;[email-masked]&gt;<br>
<b>Cc:</b> Markus Martin &lt;[email-masked]&gt;<br>
<b>Betreff:</b> Re: Virtual App Support - Les Mills</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Maurice,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for the screenshot and prompt response.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I checked the customer account in Sales Force and, unfortunately, could not find VIRTUAL 2.0 BUNDLE in the list of operational programs. Please note that without VIRTUAL
 2.0 BUNDLE the scheduler will not work. Please add this to your customer account and the issue will be resolved.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We'll keep this ticket open for another 48 hours if you need further support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3544" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3544</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 16 May at 1:10 AM
<span class="separator">, Maurice &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Hey guys,
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>the name oft he club is</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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Platinum Neu Anspach</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img width="1405" height="751" style="width:14.6319in;height:7.8263in" id="Grafik_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjQ4ODAxODMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.pVq1OvaOTAzVs6sPL0jOxyn3fO1HN_6Ecv1DcQIp4JA"></span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Maurice Liedtke | Customer Experience &amp; Key Account Support</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Germany GmbH | c/o WeWork | Axel-Springer-Platz 3 | 20355 Hamburg
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Tel. +49 (0) 40 524 7212 – 56  |   Fax +49 (0) 40 524 7212 - 99 |
<a href="http://www.lesmills.de/" rel="noreferrer"><span lang="EN-US">www.lesmills.de</span></a> </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Von: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Gesendet:</b> Freitag, 15. Mai 2020 14:03<br>
<b>An:</b> Maurice Liedtke &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Markus Martin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Betreff:</b> Re: Virtual App Support - Les Mills</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Maurice,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for contacting us today. We are sorry to hear about the issue with the scheduler.<br>
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Could you share the name of the club with us. And also, kindly provide us screenshots or photos of the issue with the error message, if any. We need more details on what happens to the scheduler for further troubleshooting.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are looking forward to hearing from you.<br>
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Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3544" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3544</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 16 May at 12:39 AM
<span class="separator">, Maurice &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<h2><span style='font-family:"Helvetica",sans-serif'>Submitted data <div></div></span></h2>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The following data was submitted.</span></div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal">Maurice</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal">hi guys, our customer cant find a studio if he logs on to the scheduler. please get in contact with me or markus martin
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>, if you can support us. kind regards maurice</div>
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