Subject: Ticket re-opened - [#3544] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 15 May 2020 12:39:54 +0000 (UTC)

Hi Pritish Nandi,  Ticket “#3544 – Virtual App Support - Les Mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3544 to view the ticket.  Ticket comment   
 Hi Olesia,  

  

 
got it, thanks>😊

 

 
 Maurice Liedtke | Customer Experience & Key Account Support 

 Les Mills Germany GmbH | c/o WeWork | Axel-Springer-Platz 3 | 20355 Hamburg

 
 Tel. +49 (0) 40 524 7212 – 56  |   Fax +49 (0) 40 524 7212 - 99 |
www.lesmills.de 

 

   

 
  
 Von: Les Mills International <[email-masked]>
 
Gesendet: Freitag, 15. Mai 2020 14:38 
An: Maurice Liedtke <[email-masked]> 
Cc: Markus Martin <[email-masked]> 
Betreff: Re: Virtual App Support - Les Mills 

 

 

 Hi Maurice, 

 
 
 ​ 

 
 
 Thank you for the screenshot and prompt response. 

 

   

 
 I checked the customer account in Sales Force and, unfortunately, could not find VIRTUAL 2.0 BUNDLE in the list of operational programs. Please note that without VIRTUAL
 2.0 BUNDLE the scheduler will not work. Please add this to your customer account and the issue will be resolved. 

 

   

 
 We'll keep this ticket open for another 48 hours if you need further support. 

 
 
 ​ 

 
 
 ​Best Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3544 

 

  

 

 
 
On Sat, 16 May at 1:10 AM
, Maurice <[email-masked]> wrote:

 

 
 Hey guys,

 

   

 

the name oft he club is

 

   

 

 
Platinum Neu Anspach

 

   

 

 

 

 

   

 

 

 
 
Maurice Liedtke | Customer Experience & Key Account Support

 

 Les Mills Germany GmbH | c/o WeWork | Axel-Springer-Platz 3 | 20355 Hamburg

 

 
Tel. +49 (0) 40 524 7212 – 56  |   Fax +49 (0) 40 524 7212 - 99 |
www.lesmills.de 

 

 

 

 

 
 Von: Les Mills International <[email-masked]>
 
Gesendet: Freitag, 15. Mai 2020 14:03 
An: Maurice Liedtke <[email-masked]> 
Cc: Markus Martin <[email-masked]> 
Betreff: Re: Virtual App Support - Les Mills 

 

 

 

 
 Hi Maurice, 

 

 
 ​ 

 

 
 Thank you for contacting us today. We are sorry to hear about the issue with the scheduler. 
 
Could you share the name of the club with us. And also, kindly provide us screenshots or photos of the issue with the error message, if any. We need more details on what happens to the scheduler for further troubleshooting. 

 

 

 

 
 
 We are looking forward to hearing from you. 
 
Best Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 

 

 
  
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3544 

 

 
 
 On Sat, 16 May at 12:39 AM
, Maurice <[email-masked]> wrote:

 

 Submitted data   

 The following data was submitted. 

 

 
 Field name 

 
 
 Submitted data 

 

 
 Email address 

 

 [email-masked] 

 

 
 your name 

 

 Maurice 

 

 
 country 

 

 Germany 

 

 
 Text box 

 

 scheduler cant find a class 

 

 
 Question 

 

 I need scheduler support 

 

 
 Customer 

 

 Yes 

 

 
 Username 

 

 [email-masked] 

 

 
 Phone 

 

 06081-4433123 

 

 
 Comments 

 

 hi guys, our customer cant find a studio if he logs on to the scheduler. please get in contact with me or markus martin
[email-masked], if you can support us. kind regards maurice 

 

 
 utm_source 

 

 
 utm_campaign 

 

 
 utm_medium 

 

 
 utm_code 

 

 
 Last_Name 

 

 

  

 

 

 
 
3544:859387

 

 

 

 
3544:859387