Subject: Re: LSM Joining Case Test - Arvind Maurya
From: Arvind Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 May 2020 09:39:10 -0400

| | LSM Joining Case Test

Name | Arvind Maurya
E-mail | [email-masked]
Phone Number | (110096) +916306613429
Which blurb would you select? | Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I will select blurb 3 because it is easy for the customer to understand what i am saying instead of giving some extra knowledge to the customer because he/she  already told us that he/she will not be available at that time our first priority to solve there query basically so i think blurb 3 is the correct one for that.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Difference between good and great customer service first we have to understand what is customer service exactly so in my opinion customer service is bascially to solve there query in a proper and systematic way what ever the query and now the difference between good and great customer service so there is very small difference between both good and great is that if customer comes for any query and you directly giving the answer of that query so you had provide only good customer service not a great one great one is that if customer comes for any query so first you calm down a customer in a proper and systematic way and the resolve his query with a exact answer and talk to the customer in polite because this impact will be the more in customer service profile how you talk to the customer and if you are giving some extra thing or you can say that some extra knowledge of that query so it will called as a great customer service thats all...

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