Subject: Ticket re-opened - [#3543] FW: Reconnect your device for Studio 1 to prevent content loss
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 14 May 2020 13:21:56 +0000

Hi Pritish Nandi,  Ticket “#3543 – FW: Reconnect your device for Studio 1 to prevent content loss” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3543 to view the ticket.  Ticket comment   
 
Hi Olesia

 

 
 My colleague has taken action on your last email, please see the result attached. 

  

 Regards, 
Peter 

 

 Peter Duffy 

 Operations Manager 

 Bootle Leisure Centre 

 

  

 

  

  

 

 

  
 From: Danielle Simpson
 
Sent: 14 May 2020 13:40 
To: Peter Duffy <[email-masked]>; Paul Turton <[email-masked]>; Claire Campbell <[email-masked]> 
Cc: Nicola Keatley <[email-masked]> 
Subject: Re: FW: Reconnect your device for Studio 1 to prevent content loss

 

 

 
 Hi Peter, 

 

   

 
 I reconnected the iPad to the LMV wifi and ran a diagnostics test as suggested in the link below. 

 
 
 The diagnostics test ran fine as shown on the attached picture, so hopefully our iPad is now synced. 

 

   

 
 Cheers, 

 
 
 Danielle 

 

  

 

 
Danielle Simpson

 
 
Fitness Instructor & Personal Trainer

 
 
Bootle Leisure Centre

 

 

 
Phone: 0151 330 3301 

 

 
 
Web pages:
https://www.sefton.gov.uk/activesefton

 
                       
https://www.sefton.gov.uk/ptprofiles 

                       
https://www.activatefitnesspromo.com/ 

                        

 

 

  

 

 

   

 

 
 
From: Peter Duffy <[email-masked]> 
Sent: 13 May 2020 15:52 
To: Paul Turton <[email-masked]>; Claire Campbell <[email-masked]>; Danielle Simpson <[email-masked]> 
Cc: Nicola Keatley <[email-masked]> 
Subject: FW: FW: Reconnect your device for Studio 1 to prevent content loss

 

 

 

 Hi All, 

   

 Could someone please follow the Les Mills link below and synchronise the dance studio ipad? 

   

 Thanks, 
Peter 

   

 
From: Les Mills International [mailto:[email-masked]]
 
Sent: 13 May 2020 15:18 
To: Peter Duffy <[email-masked]> 
Subject: Re: FW: Reconnect your device for Studio 1 to prevent content loss

 

 

 
 Hi Peter, 

 
 
 ​ 

 
 
 Thank you for reaching out to us today. 

 
 
 ​ 

 
 
 I have checked our backend data and I can see in the SEFTON BOROUGH COUNCIL - BOOTLE LEISURE CENTRE Studio 1 synchronised for the last time on April 2, 2020. 

 

 

 
 Please follow the link bellow to sync your App: 

 

 

 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do- 

 

 

 
 I’ll keep this ticket open for another 48 hours if you have any further questions. 

 
 
 ​ 

 
 
 Warm Regards, 
​Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3543 

 

   

 

 
 On Thu, 14 May at 2:18 AM
, Peter Duffy <[email-masked]> wrote:

 

 Hi, 

 

 

 
 This is the second email regarding the iPad and we have checked that it is connected to the LMV network on both occasions. 

 

 

 
 Are you not able to access it or is there an issue we need to check? 

 

 

 
 Regards, 
Peter 

 

 

 
 Peter Duffy 

 
 
 Operations Manager 

 
 
 Bootle Leisure Centre 

 

 

 

 

   

 

 

 

 

 

From:
[email-masked] [mailto:[email-masked]]
On Behalf Of Les Mills 
Sent: 12 May 2020 17:03 
To: Peter Duffy <[email-masked]> 
Subject: Reconnect your device for Studio 1 to prevent content loss 

 

 

 

 

 

 
 
 Let's get connected.

 

 

View online version

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
Kia ora Peter

 

 We are contacting you because some of your LES MILLS™ Virtual devices have not been connected to the Internet for some time. Please reconnect these so we can
 update your program information and ensure an uninterrupted service.  

 
 
 Please connect the iPad to the internet for the studio below:

 

 Studio 1

 

 Each studio iPad needs to be connected to the Internet for at least 1 hour to ensure all updates are applied to your devices. 

 
 
 What happens if I ignore this email? 

 
 
 If you don’t take any action then your program licenses may not renew, which will mean your iPads will be automatically logged out of the LES MILLS Virtual
 App, your content will be permanently deleted, and no scheduled classes will play. 

 

For further LES MILLS Virtual support visit
lesmills.com/virtual-support.

 

 
 
Help and support

 

 
 
If you are having difficulty providing internet access to your devices, firstly contact your tech provider and then contact your Les Mills team. 

If any of the information in this email is incorrect or needs amending, please contact your Les Mills team.

 
 
 Thanks for using LES MILLS Virtual. 

 
 
 Yours in fitness,
 
The Les Mills team  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We respect your right to privacy.
View our policy.

 

 
Les Mills International Ltd 2016. All Rights Reserved. 
22 Centre St, Freemans Bay, Auckland, New Zealand.  
 
Ph: (64) 9 366 9900  

 

 

 

 

 

 

  
 
This message is intended for named addressees only and may contain confidential, privileged or commercially sensitive information. If you are not a named addressee and this message has come to you in error you must not copy, distribute
 or take any action on its content. Please return the message to the sender by replying to it immediately and then delete it from your computer and destroy any copies of it. 
 
All e-mail communications sent to or from Sefton Metropolitan Borough Council may be subject to recording and / or monitoring in accordance with current legislation. 
 
This message does not create or vary any contractual relationship between Sefton Metropolitan Borough Council and you. 
 
Internet e-mail is not a 100% secure communication medium and Sefton Metropolitan Borough Council does not accept responsibility for changes made to this message after it was sent. 
 
Whilst all reasonable care has been taken to ensure that this message is virus-free, it is the recipient's responsibility to carry out virus checks as appropriate and ensure that the onward transmission, opening or use of this message
 and any attachments will not adversely affect their systems or data. Sefton Metropolitan Borough Council does not accept any responsibility in this regard. 

 

 
3543:859387

 

 

 

 
 
This message is intended for named addressees only and may contain confidential, privileged or commercially sensitive information. If you are not a named addressee and this message has come to you in error you must not copy, distribute or take any action on
 its content. Please return the message to the sender by replying to it immediately and then delete it from your computer and destroy any copies of it. 
 
All e-mail communications sent to or from Sefton Metropolitan Borough Council may be subject to recording and / or monitoring in accordance with current legislation. 
 
This message does not create or vary any contractual relationship between Sefton Metropolitan Borough Council and you. 
 
Internet e-mail is not a 100% secure communication medium and Sefton Metropolitan Borough Council does not accept responsibility for changes made to this message after it was sent. 
 
Whilst all reasonable care has been taken to ensure that this message is virus-free, it is the recipient's responsibility to carry out virus checks as appropriate and ensure that the onward transmission, opening or use of this message and any attachments will
 not adversely affect their systems or data. Sefton Metropolitan Borough Council does not accept any responsibility in this regard. 

Attachments :
1. Les Mills iPad diagnostics test 14th May 2020.jpg