Subject: New Reply Received - FW: Reconnect your device for Studio 1 to prevent content loss
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 14 May 2020 13:21:56 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: Reconnect your device for Studio 1 to prevent content loss  Ticket comment <div class="WordSection1">
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<span style="mso-fareast-language:EN-US">Hi </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>My colleague has taken action on your last email, please see the result attached.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Regards,<br>
Peter</span></div>
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<div class="MsoNormal">Peter Duffy</div>
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<div>From:<span lang="EN-US"> Danielle Simpson
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<b>Sent:</b> 14 May 2020 13:40<br>
<b>To:</b> Peter Duffy &lt;[email-masked]&gt;; Paul Turton &lt;[email-masked]&gt;; Claire Campbell &lt;[email-masked]&gt;<br>
<b>Cc:</b> Nicola Keatley &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: FW: Reconnect your device for Studio 1 to prevent content loss</span>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Hi Peter,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">I reconnected the iPad to the LMV wifi and ran a diagnostics test as suggested in the link below.</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">The diagnostics test ran fine as shown on the attached picture, so hopefully our iPad is now synced.</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Cheers,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Danielle</span></div>
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<strong><span style='font-size:12.0pt;font-family:"Calibri",sans-serif;color:black'>Danielle Simpson</span></strong><span style="font-size:12.0pt;color:black"></span>
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<strong><span style='font-size:12.0pt;font-family:"Calibri",sans-serif;color:#006FC9'>Fitness Instructor &amp; Personal Trainer</span></strong><span style="font-size:12.0pt;color:black"></span>
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<strong><span style='font-size:12.0pt;font-family:"Calibri",sans-serif;color:#7232AD'>Bootle Leisure Centre</span></strong><span style="font-size:12.0pt;color:black"></span>
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<strong><span style='font-family:"Calibri",sans-serif;color:black'>Phone:</span></strong><span style="color:black"> 0151 330 3301 </span>
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<strong><span style='font-family:"Calibri",sans-serif;color:black'>Web pages:</span></strong><span style="color:black">
<a href="https://www.sefton.gov.uk/activesefton" target="_blank" rel="noreferrer"><span style="color:windowtext">https://www.sefton.gov.uk/activesefton</span></a></span>
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<div><span style="color:black">                      <a href="https://www.sefton.gov.uk/ptprofiles" target="_blank" rel="noreferrer">
<span style="color:windowtext">https://www.sefton.gov.uk/ptprofiles</span></a></span></div>
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<div><span style="color:black">                      <a href="https://www.activatefitnesspromo.com/" target="_blank" rel="noreferrer">
https://www.activatefitnesspromo.com/</a></span></div>
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<span style="color:black"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1025" src="cid:[email-masked]" alt="One Council  logo 2018 (2)"></span><span style="color:#1F497D"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1026" src="cid:[email-masked]" alt="SCLC-logo-small"></span><span style="font-size:12.0pt;color:black"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1027" src="cid:[email-masked]" alt="Sefton Year of Friendship 1.05 - Email"></span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Peter Duffy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> 13 May 2020 15:52<br>
<b>To:</b> Paul Turton &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Claire Campbell &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Danielle Simpson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Nicola Keatley &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: FW: Reconnect your device for Studio 1 to prevent content loss</span>
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<div class="xmsonormal">Hi All,</div>
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<div class="xmsonormal">Could someone please follow the Les Mills link below and synchronise the dance studio ipad?</div>
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<div class="xmsonormal">Thanks,<br>
Peter</div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Les Mills International [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> 13 May 2020 15:18<br>
<b>To:</b> Peter Duffy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: FW: Reconnect your device for Studio 1 to prevent content loss</span>
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<div class="xmsonormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Peter,</span></div>
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<div class="xmsonormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to us today.</span></div>
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<div class="xmsonormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I have checked our backend data and I can see in the SEFTON BOROUGH COUNCIL - BOOTLE LEISURE CENTRE Studio 1 synchronised for the last time on April 2, 2020.</span></div>
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<div class="xmsonormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please follow the link bellow to sync your App:</span></div>
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<div class="xmsonormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do-</a></span></div>
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<div class="xmsonormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I’ll keep this ticket open for another 48 hours if you have any further questions.</span></div>
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<div class="xmsonormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Warm Regards,<br>
​Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3543" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3543</a></span></div>
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<div class="xmsonormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 14 May at 2:18 AM
<span class="xseparator">, Peter Duffy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="xmsonormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This is the second email regarding the iPad and we have checked that it is connected to the LMV network on both occasions.</span></div>
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<div class="xmsonormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Are you not able to access it or is there an issue we need to check?</span></div>
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<div class="xmsonormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Regards,<br>
Peter</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
<b>On Behalf Of </b>Les Mills<br>
<b>Sent:</b> 12 May 2020 17:03<br>
<b>To:</b> Peter Duffy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Reconnect your device for Studio 1 to prevent content loss </span>
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</span><a href="http://instagram.com/lesmillstribe" title='"Instagram" t ' rel="noreferrer"><span style='font-family:"Helvetica",sans-serif;color:white;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="x_Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjQ3MDQyMzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.oeYT74K3X-jrhc_dTnjFHtbJKnrY2XNzOm3lXC1FOMI" alt="Image removed by sender. instagram.png"></span></a><span style='font-family:"Arial",sans-serif;color:white'> 
</span><a href="https://www.youtube.com/user/lesmillsgroupfitness" title='"Youtube" t ' rel="noreferrer"><span style='font-family:"Helvetica",sans-serif;color:white;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="x_Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjQ3MDQyMzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.oeYT74K3X-jrhc_dTnjFHtbJKnrY2XNzOm3lXC1FOMI" alt="Image removed by sender. youtube.png"></span></a>
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<h3 style="margin-top:0cm">
<strong><span style='font-size:15.0pt;font-family:"Arial",sans-serif;color:#273036'>Kia ora Peter
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<div>
<div class="xmsonormal"><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#273036'>We are contacting you because some of your LES MILLS™ Virtual devices have not been connected to the Internet for some time. Please reconnect these so we can
 update your program information and ensure an uninterrupted service. </span></div>
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<div class="xmsonormal"><b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#273036'>Please connect the iPad to the internet for the studio below:
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<div class="xmsonormal"><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#273036'>Studio 1
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<div class="xmsonormal"><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#273036'>Each studio iPad needs to be connected to the Internet for at least 1 hour to ensure all updates are applied to your devices.</span></div>
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<div class="xmsonormal"><b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#273036'>What happens if I ignore this email?</span></b></div>
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<div class="xmsonormal"><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#273036'>If you don’t take any action then your program licenses may not renew, which will mean your iPads will be automatically logged out of the LES MILLS Virtual
 App, your content will be permanently deleted, and no scheduled classes will play.</span></div>
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<div class="xmsonormal">
<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#273036'>For further LES MILLS Virtual support visit
</span><span style='font-size:10.0pt;font-family:"Times New Roman",serif'><a href="https://www.lesmills.com/virtual-support" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>lesmills.com/virtual-support</span></a></span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#273036'>.
</span>
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<strong><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#273036'>Help and support</span></strong><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#273036'>
</span>
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<span style='font-family:"Arial",sans-serif'>If you are having difficulty providing internet access to your devices, firstly contact your tech provider and then contact your Les Mills team.</span><div></div>
</li>
<li class="MsoNormal" style="margin-left:0cm;mso-list:l0 level1 lfo1">
<span style='font-family:"Arial",sans-serif'>If any of the information in this email is incorrect or needs amending, please contact your Les Mills team.
</span><div></div>
</li>
</ul>
<div>
<div class="xmsonormal"><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#273036'>Thanks for using LES MILLS Virtual.</span></div>
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<div>
<div class="xmsonormal"><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#273036'>Yours in fitness,
<br>
The Les Mills team </span></div>
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<div class="xmsonormal" align="right" style="text-align:right">
<a href="https://twitter.com/LesMills" title='"twitter" t ' rel="noreferrer"><span style='font-family:"Helvetica",sans-serif;color:white;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="x_Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjQ3MDQyMzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.oeYT74K3X-jrhc_dTnjFHtbJKnrY2XNzOm3lXC1FOMI" alt="Image removed by sender. twitter.png"></span></a><span style='font-family:"Arial",sans-serif'> 
</span><a href="https://www.facebook.com/LesMills" title='"Facebook" t ' rel="noreferrer"><span style='font-family:"Helvetica",sans-serif;color:white;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="x_Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjQ3MDQyMzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.oeYT74K3X-jrhc_dTnjFHtbJKnrY2XNzOm3lXC1FOMI" alt="Image removed by sender. fb.png"></span></a><span style='font-family:"Arial",sans-serif'> 
</span><a href="http://instagram.com/lesmillstribe" title='"Instagram" t ' rel="noreferrer"><span style='font-family:"Helvetica",sans-serif;color:white;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="x_Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjQ3MDQyMzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.oeYT74K3X-jrhc_dTnjFHtbJKnrY2XNzOm3lXC1FOMI" alt="Image removed by sender. instagram.png"></span></a><span style='font-family:"Arial",sans-serif'> 
</span><a href="https://www.youtube.com/user/lesmillsgroupfitness" title='"Youtube" t ' rel="noreferrer"><span style='font-family:"Helvetica",sans-serif;color:white;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="x_Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjQ3MDQyMzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.oeYT74K3X-jrhc_dTnjFHtbJKnrY2XNzOm3lXC1FOMI" alt="Image removed by sender. youtube.png"></span></a>
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<div class="xmsonormal">
<span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#EBEBEB'>We respect your right to privacy.
</span><span style='font-size:10.0pt;font-family:"Times New Roman",serif'><a href="http://www.lesmills.com/privacy-policy/" target="_blank" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:white'>View our policy</span></a></span><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#EBEBEB'>.</span>
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<div style="margin-bottom:11.25pt">
<div class="xmsonormal">
<span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#EBEBEB'>Les Mills International Ltd 2016. All Rights Reserved.<br>
22 Centre St, Freemans Bay, Auckland, New Zealand. <br>
<br>
Ph: (64) 9 366 9900</span> </div>
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<div class="xmsonormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img id="x__x005f_x0000_i1037" src="https://mysefton.co.uk/wp-content/uploads/2020/01/email-footer-Borough-of-Culture-on-own.png" alt="Sefton Borough of Culture logo"></span></div>
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<div class="xmsonormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
<br>
<span class="xseparator">This message is intended for named addressees only and may contain confidential, privileged or commercially sensitive information. If you are not a named addressee and this message has come to you in error you must not copy, distribute
 or take any action on its content. Please return the message to the sender by replying to it immediately and then delete it from your computer and destroy any copies of it.</span><br>
<br>
<span class="xseparator">All e-mail communications sent to or from Sefton Metropolitan Borough Council may be subject to recording and / or monitoring in accordance with current legislation.</span><br>
<br>
<span class="xseparator">This message does not create or vary any contractual relationship between Sefton Metropolitan Borough Council and you.</span><br>
<br>
<span class="xseparator">Internet e-mail is not a 100% secure communication medium and Sefton Metropolitan Borough Council does not accept responsibility for changes made to this message after it was sent.</span><br>
<br>
<span class="xseparator">Whilst all reasonable care has been taken to ensure that this message is virus-free, it is the recipient's responsibility to carry out virus checks as appropriate and ensure that the onward transmission, opening or use of this message
 and any attachments will not adversely affect their systems or data. Sefton Metropolitan Borough Council does not accept any responsibility in this regard.</span></span></div>
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<div class="xmsonormal">
<span style='font-size:1.0pt;font-family:"Times New Roman",serif;color:white'>3543:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
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<div>
<img alt="Sefton Borough of Culture logo" src="https://mysefton.co.uk/wp-content/uploads/2020/01/email-footer-Borough-of-Culture-on-own.png">
</div>
<br>
<br>
This message is intended for named addressees only and may contain confidential, privileged or commercially sensitive information. If you are not a named addressee and this message has come to you in error you must not copy, distribute or take any action on
 its content. Please return the message to the sender by replying to it immediately and then delete it from your computer and destroy any copies of it.<br>
<br>
All e-mail communications sent to or from Sefton Metropolitan Borough Council may be subject to recording and / or monitoring in accordance with current legislation.<br>
<br>
This message does not create or vary any contractual relationship between Sefton Metropolitan Borough Council and you.<br>
<br>
Internet e-mail is not a 100% secure communication medium and Sefton Metropolitan Borough Council does not accept responsibility for changes made to this message after it was sent.<br>
<br>
Whilst all reasonable care has been taken to ensure that this message is virus-free, it is the recipient's responsibility to carry out virus checks as appropriate and ensure that the onward transmission, opening or use of this message and any attachments will
 not adversely affect their systems or data. Sefton Metropolitan Borough Council does not accept any responsibility in this regard.<br>
<br>
</blockquote></div>

Attachments :
1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36064799669'>Les Mills iPad diagnostics test 14th May 2020.jpg</a>
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