Subject: Re: LSM Joining Case Test - Ashish Nagpal
From: Ashish Nagpal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 May 2020 02:26:38 -0400

| | LSM Joining Case Test

Name | Ashish Nagpal
E-mail | [email-masked]
Phone Number | (0) 8377901773
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected Blurb4 as customer is traveling and wanted to have delivery to the hotel.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The major difference is to build bond with the customer and give WOW customer service experience, so that even whenever next time if the customer want to book tickets then he/she should only think of our company name and should not approach any other agency.

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