Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 12 May 2020 16:52:44 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="ydp79a35298yahoo-style-wrap" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 13px">
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        <div dir="ltr">Hi Olesia,</div>
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<div dir="ltr">I confirm that <span><a href="mailto:[email-masked]" style="color: rgb(51, 143, 233); text-decoration-line: underline; font-family: Helvetica Neue, Helvetica, Arial, sans-serif" rel="noreferrer" target="_blank">[email-masked]</a> is my username. My club's name is Unbound Fitness.</span>
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<div dir="ltr">Kind regards,</div>
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<div dir="ltr">Răzvan</div>
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<div dir="ltr"> </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, May 12, 2020, 05:26:00 PM GMT+3, Les Mills International &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Ilieș,</div>
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<div dir="ltr">Thank you for reaching out to support.</div>
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<div dir="ltr">Could you please confirm your user name for Les Mills Virtual App is <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>. And also could you provide us your club name, it will be very useful.</div>
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<div dir="ltr">You may check your user name directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'.<br><br>You can also find your username in the Virtual App. Please follow the steps below.<br>1.Unlock the padlock to the top right of the App<br>2.Navigate to SETTINGS<br>3. The username is to the left under 'Account'</div>
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<div dir="ltr">We are looking forward to hearing from you.</div>
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<div dir="ltr">Best Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3539" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3539</a>
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            <blockquote class="ydp568c0806yiv4138391100freshdesk_quote">
              On
              Wed, 13 May at  1:38 AM
              <span class="ydp568c0806yiv4138391100separator">,  Ilieș Răzvan &lt;[email-masked]&gt;  wrote:
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<h2>Submitted data</h2>
<div>The following data was submitted.</div>
<div class="ydp568c0806yiv4138391100data-container"><table class="ydp568c0806yiv4138391100table">
<thead><tr>
<th>Field name</th>
<th>Submitted data</th>
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<tbody>
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<th>Email address</th>
<td dir="ltr">[email-masked]</td>
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<th>your name</th>
<td>Razvan Ilies</td>
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<th>country</th>
<td>Romania</td>
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<th>Text box</th>
<td>Downloading additional classes</td>
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<th>Question</th>
<td>I need content download support</td>
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<th>Customer</th>
<td>Yes</td>
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<th>Username</th>
<td>789042</td>
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<th>Phone</th>
<td>0040 721 546 993</td>
</tr>
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<th>Comments</th>
<td>Hello, When I installed the initial classes, I did not install Shbam and Born to move. I would like to install them now. Please assist me with this. Do I have to uninstall everything and reinstall from the beginning? Thank you in advance!</td>
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<tr>
<th>utm_source</th>
<td></td>
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<th>utm_campaign</th>
<td></td>
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<th>utm_medium</th>
<td></td>
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<th>utm_code</th>
<td></td>
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<th>Last_Name</th>
<td></td>
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</table></div>
<div><img src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIYPsqyXlGHhnyDzxg00-2FVYFw27-2F8D7axg-2BZNKhLWz7jGydf55WK6bqfFjCaToxzRqLZmmppX2Ez6cdLhk88WB6l3VjqW3ePvZh0UgQqUiQucFovCvakS-2Bi-2F7UVSedyv5OW1RfhqRkgvwD-2FPBIpJgx-2BVJFfo4ifCfQOAYkoiLBczagmknjwPpRQ135k7Agg8cVvztrfcoz1TBqEa1oBKLrLTw-3D-3D" alt="" width="1" height="1" style="min-height:1px !important;width:1px !important;border-width:0px !important;padding:0px !important" class="ydp568c0806yiv4138391100fr-fic ydp568c0806yiv4138391100fr-dii"></div>
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        </blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3539