Subject: Re: LSM Joining Case Test - Nellabh Srivastava
From: Nellabh Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 May 2020 13:52:33 +0000

| | LSM Joining Case Test

Name | Nellabh Srivastava
E-mail | [email-masked]
Phone Number | (201301) 8368414557
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The main reason for selecting this blurb is the way it is framed. As we can see the customer is anxious to get the tickets but he did not provide the complete address of the hotel he's moving to. In order to make sure that he receives tickets within a timeframe, he should provide the new address, or else he can also update the address via a login link mentioned in the response sent to him.

Additional info: Further, you can also access the e-tickets by logging into your account under My Order section.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between good and great customer service is that when you provide a good customer service you make your customers happy, but when you provide great customer service, you built a long-lasting relationship with them. This ensures that customers become loyal and always prefer our service first because of the believe that response will always be positive.

This will also help in the growth of the business as more and more customers prefer the service.

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