Subject: Re: LSM Joining Case Test - Jasneek Kaur
From: Jasneek Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 May 2020 03:31:04 -0400

| | LSM Joining Case Test

Name | Jasneek Kaur
E-mail | [email-masked]
Phone Number | (91) 9711097129
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 1 is the correct option because according to the great customer service ,and a marvelous customer experience we as a customer executive should have all the information of the customer as she might have invested lot of money buying the tickets from our site and then if she then also gets this response that we don't have your adress,the tracking details etc then she will from future won't do any kind of purchases because every customer wants that we should give them readily available things that it also does not waste their time in such things and secondly if they have bought the tickets from our website it is our duty to offer them a good service with all the details with us along with the trackimg number and all so that if we give all the details customer should get this that yes he/she has invested in the right place that the customer experience is good and the customer will also not have any future questions as we have already given mostly all the details to her .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is which provides nothing more than just basic support and that great customer service keeps your customers coming for more delighting experiences.

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