Subject: New Reply Received - Problem with updating of Virtualapp
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 11 May 2020 09:14:43 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Problem with updating of Virtualapp  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Marika!</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I tried to open the app from another computer and updated the browser and it worked perfectly! </span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thank you for all your help and quick respond.</span></div>
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Have a nice day! </span><span lang="EN-US" style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">J</span><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Best regards</span></div>
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<div class="MsoNormal"><b><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";color:#1F497D'>Pernilla Andersson</span></b></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#1F497D'>Ägare/Gruppträningskoordinator</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";color:#1F497D'><img width="189" height="34" id="Bild_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjQ0ODI0MjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.d38qjdBj7WbK5P2q_AvAgIZZgM5yMqNfkkLmklDUtoY" alt="Motionshuset_logo_NY_byline"></span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#1F497D'>Tel. 0346-16006</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#1F497D'>Mob.  070-3769767</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#1F497D'>[email-masked]</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Från:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Les Mills International [mailto:[email-masked]] <br><b>Skickat:</b> den 11 maj 2020 06:09<br><b>Till:</b> Pernilla Andersson<br><b>Kopia:</b> [email-masked]<br><b>Ämne:</b> Re: Problem with updating of Virtualapp</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Pernilla,<br><br>We hope you are doing well.<br>This is a follow up email about the issues you are facing with the Virtual.<br><br>Did you try to reopen your scheduler using the browser and is it working fine now?<br>If not, please clear the cache so that the issue will be resolve.<br><br>We will close this ticket now. However, if you are still experiencing any issues, please do not hesitate to contact us.<br><br>Warm Regards,<br>Marika<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3535" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3535</a></span></div>
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<div>On Sat, 9 May at 2:26 AM <span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote: </span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Pernilla,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Thank you for contacting us. Sorry to hear that you are having an issue with the scheduler.<br><br>Thanks for your screenshots. I checked for my part to enter the scheduler, and it works correctly in our system.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>It looks like browser related issue. I suggest you check it on another computer or change the browser.<br><br>Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Warm Regards,<br>​Olesia<br>Customer Services<br>Les Mills Virtual App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3535" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3535</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Sat, 9 May at 12:44 AM <span class="separator">, Pernilla Andersson &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi! <br><br>We are having some problems with updating the schedule in our Virtualapp. <br>When I log in to set the schedule there is no kalender?! <br>And when I click on ”manage devices” <br>it just turns up a blank page. <br><br>I have tried to logout and in again but the problem sustains. <br>Can you please have a look at it and see what seems to be the problem. <br><br>My username is: <br><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> <br>Password: !Motionshuset20 <br><br>Thank you. <br><br>Best regards <br><br>Pernilla Andersson <br>MotionsHuset i Falkenberg AB <br>Sweden <br><br><br></span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>3535:859387</span><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3535