Subject: Re: LSM Joining Case Test - Utsav Jaiswal
From: Utsav Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 May 2020 05:33:50 -0400

| | LSM Joining Case Test

Name | Utsav Jaiswal
E-mail | [email-masked]
Phone Number | (+91) 9628960428
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As customer want ticket as soon as possible but the thing is that customer is travelling and going to stay in hotel for 2 days so he can get his ticket in hotel. in Blurb 4 all the information is mention where customer can track there order and also can change the delivery address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great Customer Service means that the customer is fully satisfied with the agent who is helping him or her and was very kind, humble and helpful and was able to solve the query of the customer whereas Good Customer service is quite the opposite where the agent is helpful and is very reserve like agent is only try to give the answers of customer question and was able to solve the query of the customer but not in the positve manner which imapcat on on customer for the company.

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