Subject: Re: LSM Joining Case Test - UPASANA ARORA
From: UPASANA ARORA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 May 2020 06:45:45 -0400

| | LSM Joining Case Test

Name | UPASANA ARORA
E-mail | [email-masked]
Phone Number | (91) 9910284465
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected this blurb its looks a suitable answer to the question the customer has raised i need and i need to add sentence that he can take the print of tickets wherever he or she is  thats not a big issue if he is travelling somewhere before event.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means that he has correctly answer to the customer query on Email or telephonically about the concern customer  raised.
Great Customer means that he is totally satisfied with the solution or answer given by the customer service representative about the issue the customer has raised  and also briefly explained customer everything .

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