Subject: Note Added - [#3533] Érico Gomes
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 07 May 2020 23:07:49 +0000

Hi ,    Charlotte Jansen added a note and wants you to have a look.   Ticket URL:  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3533    Subject:  Érico Gomes   Requester: Érico Gomes    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'>Hi Pedro,</div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'> </div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'>I hope all is well?</div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'> </div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'>We’ve had a Virtual support ticket raised from Erico Gomes at OXXI Fitness, who is saying that their downloads have disappeared.  When I look in Salesforce I can see that a few Virtual programs were cancelled on the 31/03/2020, which is probably why the customer has noticed that the downloads were removed, although some Virtual programs have remained active.</div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'> </div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'>I’m trying to find out more information from the customer to see if it is just the cancelled programs there were removed or all programs, but was hoping someone could confirm that the below active and cancelled programs are correct? Luisa Fini is the account owner if that helps.</div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'> </div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'>Reported issue:</div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'> </div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 15px; font-family: Calibri, sans-serif; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: white"><span style='font-size:14px;font-family:"Segoe UI",sans-serif;color:#183247'>Oá,</span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 15px; font-family: Calibri, sans-serif; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: white"><span style='font-size:14px;font-family:"Segoe UI",sans-serif;color:#183247'>Não estou conseguindo fazer downloads dos meus vídeos. Não tenho download disponível.</span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 15px; font-family: Calibri, sans-serif; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: white"><span style='font-size:14px;font-family:"Segoe UI",sans-serif;color:#183247'>O meu projetor está com o status de desconectado e não consigo reconectar.</span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 15px; font-family: Calibri, sans-serif; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: white"><span style='font-size:14px;font-family:"Segoe UI",sans-serif;color:#183247'>Os meus programas disponíveis para utilizar são: Bodybalance, Grit, Sprint e RPM.</span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 15px; font-family: Calibri, sans-serif; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: white"><span style='font-size:14px;font-family:"Segoe UI",sans-serif;color:#183247'>N entanto meu contrato é para 7 programas.</span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 15px; font-family: Calibri, sans-serif; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: white"><span style='font-size:14px;font-family:"Segoe UI",sans-serif;color:#183247'>Como fazemos  para solucionar os problemas acima? </span></div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'> </div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'><img width="963" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjQzNDY1NTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.4Wq21OYmF5wWoWMQJg7dgFSygTWHLrLKgSMgDAEzgVk" style="height: 4.673in; width: 10.034in" class="fr-fic fr-dii" data-id="36064346553"></div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'> </div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'>Many thanks in advance</div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'> </div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'>Charlotte</div>
<div style='margin:0cm;margin-bottom:.0001pt;font-size:15px;font-family:"Calibri",sans-serif'> </div>
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