Subject: New Reply Received - Support Help
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 07 May 2020 12:29:26 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Support Help  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="color:#1F497D">Thank you for your help and my apologies for the confusion regarding time zones.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">I hope your and New Zealand are safe and well. 
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<div class="MsoNormal"><span style="color:#1F497D">I appreciate you reaching out to Kyle @ Red Arrow.
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<div class="MsoNormal"><span style="color:#1F497D">He will be your tech contact going forward for The Atlantic Club.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">We are very excited to reorganize our group ex schedule using Les Mills Virtual for our reopening.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Thank you again.</span></div>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#595959'>Jan Vasys </span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'> </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#3E826D'> </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#0455A6'>|</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#649392'> </span><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#595959'>Sr.
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#3E826D'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#5E5E5E'>The Atlantic Club</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>
  |  </span><span style="color:#1F497D"><a href="http://www.theatlanticclub.com/club/scripts/section/section.asp?NS=HP" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>www.t</span></a><a href="http://www.theatlanticclub.com/club/scripts/section/section.asp?NS=HP" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>heatlanticclub.com</span></a></span><span style="color:black"></span>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>1904 Atlantic Avenue, Manasquan, NJ 08736</span><span style="color:black"></span>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#0455A6'>D</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>732.292.4363 </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#0455A6'> | </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#3E826D'>
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<div>From: Kim Walker [mailto:[email-masked]] <br>
<b>Sent:</b> Wednesday, May 06, 2020 5:07 PM<br>
<b>To:</b> Jan Vasys &lt;[email-masked]&gt;; Support &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Support Help</div>
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<div class="MsoNormal"><span lang="EN-NZ" style='font-family:"Avenir LT Com 35 Light"'>Good morning Jan,</span></div>
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<div class="MsoNormal"><span lang="EN-NZ" style='font-family:"Avenir LT Com 35 Light"'>I am based in New Zealand, so apologies for the reply time as this came in late our time.</span></div>
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<div class="MsoNormal"><span lang="EN-NZ" style='font-family:"Avenir LT Com 35 Light"'>I’m available today if that suits or if you let me know a time that suits I can make sure I attend a call.</span></div>
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<div class="MsoNormal"><span lang="EN-NZ" style='font-family:"Avenir LT Com 35 Light"'>I have connected with Kyle Morgans of Red Arrow Tech. He had a range of questions I have answered to help him out and I’ve also offered a test account as that would help his
 team test setups well in advance of installation is completed on site.</span></div>
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<div class="MsoNormal"><span lang="EN-NZ" style='font-family:"Avenir LT Com 35 Light"'>I’m happy to act as AV installation support so please do not hesitate to reach out or direct the team at Red Arrow Tech to connect with any questions.</span></div>
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<div class="MsoNormal"><span lang="EN-NZ" style='font-family:"Avenir LT Com 35 Light"'>Kind regards,</span></div>
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<div class="MsoNormal"><span lang="EN-NZ" style='font-family:"Avenir LT Com 35 Light"'>Kim</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Product Manager ‑ Club Count &amp; Emerging Products</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills International</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#7A7A7A;font-weight:normal;text-decoration:none'>[email-masked]</span></strong></a></span></div>
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<b><span lang="EN-NZ" style="font-size:12.0pt;color:black">From:
</span></b><span lang="EN-NZ" style="font-size:12.0pt;color:black">Jan Vasys &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Thursday, 7 May 2020 at 3:48 AM<br>
<b>To: </b>Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Kim Walker &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>Support Help</span>
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<div class="MsoNormal"><span lang="EN-NZ">We are working on implementation of our first virtual unit with an outside vendor today who is trying to reach you.</span></div>
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<div class="MsoNormal"><span lang="EN-NZ">Can you call me and I will facilitate a conference call.</span></div>
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<b><span lang="EN-NZ" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#595959'>Jan Vasys </span></b><span lang="EN-NZ" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#595959'> </span><span lang="EN-NZ" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#3E826D'> </span><span lang="EN-NZ" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#0455A6'>|</span><span lang="EN-NZ" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> </span><span lang="EN-NZ" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#649392'> </span><span lang="EN-NZ" style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#595959'>Sr.
 Director - Finance</span><span lang="EN-NZ"></span>
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<span lang="EN-NZ" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#3E826D'> </span><span lang="EN-NZ" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#5E5E5E'>The
 Atlantic Club</span><span lang="EN-NZ" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>  |  </span><span lang="EN-NZ"><a href="http://www.theatlanticclub.com/club/scripts/section/section.asp?NS=HP" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>www.t</span></a><a href="http://www.theatlanticclub.com/club/scripts/section/section.asp?NS=HP" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>heatlanticclub.com</span></a></span>
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<span lang="EN-NZ" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>1904 Atlantic Avenue, Manasquan, NJ 08736</span><span lang="EN-NZ"></span>
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<span lang="EN-NZ" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#0455A6'>D</span><span lang="EN-NZ" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span><span lang="EN-NZ" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>732.292.4363 </span><span lang="EN-NZ" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#0455A6'> | </span><span lang="EN-NZ" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#3E826D'>
</span><span lang="EN-NZ" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#0455A6'>M</span><span lang="EN-NZ" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#990000'> </span><span lang="EN-NZ" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>732.223.2100</span><span lang="EN-NZ"></span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3530