Subject: Re: LSM Joining Case Test - Akash Pal
From: Akash Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 May 2020 10:49:58 -0400

| | LSM Joining Case Test

Name | Akash Pal
E-mail | [email-masked]
Phone Number | (+91) 8958533372
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would select Blurb 1 as it is addressing the customer's concern appropriately. Point needs to be add

•Infuture If customer faces any issue related to delivery of ticket then customer can contact us again for further update.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service comes when the Agent follows the SOP and addressing the customer concern in limited timeframe with exact information. And Great customer services comes when in the extraordinary situation handling customer query in a very calm and polite manner and going extra mile for the customer which can bring smile on customer face and make them feel great for the service which provided.

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