Subject: Order Acknowledgements and Packing slips for Warranty cases
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: ashish <[email-masked]>, "Karen Teles Benitez (KRTB)" <[email-masked]>, "Arvind Sendrayaperumal (ARSD)" <[email-masked]>
Date: Wed, 6 May 2020 11:14:14 +0000

Hi  Team,

We have started receiving Order Acknowledgements and Packing slips for US and Canada warranties. Other countries will soon be added.

Karen and I are going through the emails and are adding the documentm to the tickets. There are two type of documents:

  *   Order acknowledgement with an estimated shipping date or information that shipping date will be confirmed. Inform the customers of the estimated shipping dates.
  *   Packing slip is generated when the replacement product has been shipped to the customer and it includes UPS tracking for the replacement Please send this to the customer as email attachment, unless they have already received the product.

Please find the guide attached with further details. If you have a ticket for US or Canada, where you are unsure, if the product has shipped, please send the SUS/SCA replacement order number to me and I can check.

Please let me know, if you have any questions.

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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