Subject: RE: New RMA inquiry request - 77855
From: EPOS Global Support <[email-masked]>
To: [email-masked], Ashish <[email-masked]>
Date: Wed, 06 May 2020 10:28:07 +0000

Hello, The shipment is returning to our main stock. Please proceed with new shipment to the end customer, when the product arrives back. Kindly provide a new tracking number, when the new shipment is processed. Thanks, Karen On Wed, May 6 at 10:57, Ashish wrote: Hello, As per tracking the status is "Returning to Sender". Can it be shipped again? Regards, Ashish On Wed, May 6 at 13:26, SeCom Customer Service NL wrote: Hello Support, Tracking number: 1Z609FR66866584363 Best regards, Kasper Martin Falk Pedersen Customer Service Representative +45 5618 0031[🖼 image001.png] [🖼 image002.png] Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark [🖼 image003.png] eposaudio.com · Follow us here [🖼 image004.png] [🖼 image005.png] [🖼 image006.png] ​ From: EPOS Global Support <[email-masked]> Sent: 5. maj 2020 13:56 To: SeCom Customer Service NL <[email-masked]> Subject: RE: New RMA inquiry request - 77855 This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. Hello, Could you please provide the tracking number for the replacement order? Regards, Ashish Conversation ID: 14fe8b48-7343-11ea-b3e1-f340d1d31ed5 68db7d4f-8ec7-11ea-80c9-9270d7c7dc07 7f8600dOn Tue, April 21 at 19:27, SeCom Customer Service NL wrote: Hi Support team This RMA has now been processed. Return order no: RNL0000100 Replacement order no: SNL000000756 Please forward the attached Return acknowledgement to the customer. And the UPS label. The acknowledgement for the replacement order has already been sent to the customer. Within 24 hours the customer will receive the second confirmation with the confirmed ship date. Best regards, Kasper Martin Falk Pedersen Customer Service Representative +45 5618 0031[🖼 image001.png] [🖼 image002.png] Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark [🖼 image003.png] eposaudio.com · Follow us here [🖼 image004.png] [🖼 image005.png] [🖼 image006.png] ​ From: EPOS Global Support <[email-masked]> Sent: 21. april 2020 14:29 To: SeCom Customer Service NL <[email-masked]> Subject: RE: New RMA inquiry request - 77855 This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. Hello, The correct article number is 504308 Regards, Ashish Conversation ID: 14fe8b48-7343-11ea-b3e1-f340d1d31ed5 b8b2e759-83cb-11ea-9ac7-fe8d2d545ca3 7f8600dOn Tue, April 21 at 16:33, SeCom Customer Service NL wrote: Hi Support team The order can’t be processed, the item number 504329. Doesn’t work. Please advise. Best regards, Kasper Martin Falk Pedersen Customer Service Representative +45 5618 0031[🖼 image001.png] [🖼 image002.png] Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark [🖼 image003.png] eposaudio.com · Follow us here [🖼 image004.png] [🖼 image005.png] [🖼 image006.png] ​ From: EPOS Global Support <[email-masked]> Sent: 16. april 2020 11:30 To: SeCom Customer Service NL <[email-masked]> Subject: Re: New RMA inquiry request - 77855 This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. Hello Customer did not receive hes product. Thanks, Karen Conversation ID: 14fe8b48-7343-11ea-b3e1-f340d1d31ed5 cd542e5f-7fc4-11ea-8acd-e2c9c174756a 7f8600dOn Tue, March 31 at 13:30, Sara Aknooni wrote: Company Name: Velux Belgique Name: Brenda Mortier Phone: +32 10420979 Email:[email-masked]​ ​ Address line 1: Boulevard de l'Europe 121 Postal Code: B-1301 City: Bierges (wavre) Country: Belgium Products and quantities Article Nr. (Quantity): 504329(1) Process: SNOW Stock location: MAIN Remarks:

Conversation ID: 14fe8b48-7343-11ea-b3e1-f340d1d31ed5 46cc9f69-8f84-11ea-b7d9-b0704db30205 7f8600d