Subject: Note Added - [#3514] Download failed Bodykicks Weerselo
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 06 May 2020 03:50:45 +0000

Hi ,    Charlotte Jansen added a note and wants you to have a look.   Ticket URL:  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3514    Subject:  Download failed Bodykicks Weerselo   Requester: Kirsten Vesters    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">If it's still stuck, can they try refreshing a release from their downloaded tab. If this downloads Ok, it suggests the issue is with that specific release, which we'll have to remove manually at this end. If the refreshed release doesn't download it suggests that downloads in general are stuck.</div>
<div dir="ltr">They should test the ipad is in sync by changing the studio name in the scheduler. If that's Ok they could try hotspotting to their mobile phone.  If none of that works let me know, thanks</div>
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