Subject: Re: LSM Joining Case Test - Ajay Kumar
From: Ajay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 May 2020 14:42:59 +0000

| | LSM Joining Case Test

Name | Ajay Kumar
E-mail | [email-masked]
Phone Number | (011) 9999340008
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Being a customer services executive the customer trust and depend on us to do whatever it takes or needed to get his tickets delivered.Telling customer to ensure everything is not right, so we must provide him all the details of how he would get the tickets delivered to his hotel and give him a surety that the tickets will be delivered as per his given address surely.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Excellent customer service involves meeting and surpassing expectations. It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly- helpful and positive way.Customer However, apart from just giving the customer proper resolution, we go an extra mile to take care of the customer's concern by giving alternative options with a customer centric approach, thats called a great customer service.
Also, i personally believe first impression is very important.So, when we are speaking to a customer , we should make sure that we are giving proper opening on the call with smile and energy, by which it becomes a great impression for the customer. there is a lot i have learnt in my 2 years customer services but i'm asked to write 4-6 sentences only which i have already crossed.

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