Subject: Re: LSM Joining Case Test - Shiwani Dhyani
From: Shiwani Dhyani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 May 2020 10:31:56 -0400

| | LSM Joining Case Test

Name | Shiwani Dhyani
E-mail | [email-masked]
Phone Number | (91) 8299702026
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

This blurb is the appropriate for the customer query. but some information is missing. I would like to add information mentioned on blurb 2.

"You should expect to receive your tickets, including e-tickets, in the week leading up to the event as event organisers typically issue tickets very close to the event date, very often the week of the event.

If you purchased Instant Download e-tickets, they will be available to print almost immediately.

You can track the status of your order under the Purchases section.

Please ensure that the phone number on your account is correct in case we need to contact you"

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means you are able to understand the customer's need whereas great customer service means to ensure the said and unsaid needs of the customer.  A great customer service always try to solve the customer query in one go so  that customer's effort should be less and the customer have a wonderful experience with that customer service. Anyone can be a good customer support but to be a great customer support we need to put our self in customer's shoes and always strive our best to understand their need.

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