Subject: Re: LSM Joining Case Test - vishakha .
From: vishakha . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 May 2020 08:38:14 -0400

| | LSM Joining Case Test

Name | vishakha .
E-mail | [email-masked]
Phone Number | (91) 7607313409
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | the reason i selected blurb 1 is that among all the 5 it was more precised and to the point answer to the customer's query.We can also add a line telling the customer that if she/he needs further help they can contact us at [email-masked] .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A great customer service not only means to provide what customer needs  but also going out of your way to do it.
A good customer service only provides a CSAT(customer satisfaction),while a great customer service provided good NPS(net promoting score) as well.
The customer need us to understand their issue on their level and then work on that , and not treating their case as a common issue,
the difference between good and great customer service depends entirely on the call handling by the expert.

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