Subject: Re: LSM Joining Case Test - RUPJYOTI SHARMA
From: RUPJYOTI SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 May 2020 11:07:28 +0000

| | LSM Joining Case Test

Name | RUPJYOTI SHARMA
E-mail | [email-masked]
Phone Number | (91) 9999608813
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected the second option because the customer is clearly asking the tickets to be delivered at his/her hotel address. customer also stated that he will be travelling to the event within 2 days from now. Hence, we should first advise the customer about the shipment policy and then we should guide the customer to update the new address for delivery by going online. And also customer need to update the contact number so that the delivery person can contact him/her.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me when we are giving the proper resolutions to a particular customer`s query,then its called a good customer service. However, if apart from giving the proper resolution , we go an extra mile to take care of the customer`s concern by not only giving a resolution but also giving alternative options with a customer centric approach, thats called a great customer service.

Also, there is a saying that first impression is the last impression. So, when we are speaking to a customer, we should make sure that we are giving a proper opening on the call with smile and energy ,by which it becomes a great impression for the customer. However, there is also a saying a saying that the last impression is the lasting impression. Hence, apart from the first impression, we have to make sure that we are giving the resolutions to the customers in such a way that it last for ever or for a long time . So , by that way we can create a great and WOW customer service experience.

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