Subject: Ticket re-opened - [#3514] Download failed Bodykicks Weerselo
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 01 May 2020 09:39:29 +0000

Hi Pritish Nandi,  Ticket “#3514 – Download failed Bodykicks Weerselo” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3514 to view the ticket.  Ticket comment   
 Hi Olesia, 

  

 Here you have the video (this one works as we tested it here) so you can see what happened. 

 Hope you can help us out. 

  

 Have a nice day, 

  

  

 Met vriendelijke groet, 

 
Pierre Tromp 
Club Performance Coördinator 

 
 
Elzenweg 37 
5144 MB Waalwijk 
Tel: +31 (0)416 34 97 25 
Web: www.lesmills.nl 

 

  

  

 
Van: Les Mills International <[email-masked]>
 
Verzonden: donderdag 30 april 2020 17:43 
Aan: Kirsten Vesters <[email-masked]> 
CC: Pierre Tromp <[email-masked]> 
Onderwerp: Re: Download failed Bodykicks Weerselo 

   

 
 Hi ​Pierre, 

 
 
 ​ 

 
 
 Thank you for you reply. 

 
 
 ​ 

 

I would be happy to help you with this issue. Unfortunately, the first video that was attached to the first letter was uploaded incorrectly, so we could not watch it. Could
 you send it to us again? Screenshots of “​ 'Manage downloads' can also be useful.

 

 ​ 

 
 
 1. On the APP unlock the padlock 
2. Go to Settings > Manage downloads 
 
We look forward to hearing from you. 

 

   

 
 Best Regards, 
​Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3514 

 

  

 

 
 
On Thu, 30 Apr at 7:25 PM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Kirsten, 
 
This is a follow up email about the issues your customer is facing with the Virtual. 
 
Can you please provide us the username of the Club? 
So that we can diagnose your issue properly. Or does the Club already solve the problem? 
 
Please let us know how it goes. 
 
Warm Regards, 
Marika 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3514  

 

On Tue, 28 Apr at 5:01 AM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Kirsten, 

 

 

 Thank you for reaching out to us. 

 
 
 ​ 

 
 
 If you need help with the Les Mills Virtual app, please share your Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example -
[email-masked]) 
 
You may check it directly via your Virtual Scheduler under 'Settings' > 'Club Preferences'. 
 
You can also find your username in the Virtual App. Please follow the steps below. 
1.Unlock the padlock to the top right of the App 
2.Navigate to SETTINGS 
3. The username is to the left under 'Account' 

 
 
 ​ 

 
 
 We are looking forward to hearing from you. 
 
Best Regards, 
​Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3514  

 

  

 

 
 
On Tue, 28 Apr at 4:48 AM
, Kirsten Vesters <[email-masked]> wrote:

 

 
 Hi LM virtual support desk, 

 

 

 
Our customer Bodykicks Weerselo have had their iPad offline for a couple of weeks regarding the current situation.

 

 
Now the have put the iPad online again and refreshed some downloads on their LM virtual app.

 

 
One program isn’t downloading, as you can see in the video attached. Do you know what the problem could be?

 

   

 

Thanks in advance for your reply!

 

   

 

 

 
 Best regards, 

 
Kirsten Vesters 
Project Coördinator 

Elzenweg 37 
5144 MB Waalwijk 
The Netherlands 
Web: www.lesmills.nl 

 

 

 

 

 

 

  

 

 

Attachments :
1. WhatsApp Video 2020-04-23 at 19.01.16 (1).mp4