Subject: Re: LSM Joining Case Test - Rachit Mathur
From: Rachit Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 May 2020 08:08:06 +0000

| | LSM Joining Case Test

Name | Rachit Mathur
E-mail | [email-masked]
Phone Number | (91) 9871785470
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In the 1 St blurb the Customerwas told about the confirmation of the tickets and also the agent confirmed double checked customers address for sending the tickets.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good customer is that is solution is solved and he went off without appreciating the Agent and great customer is when customers issue is completely resolved and he is completely satisfied with the resolution given by the agent and also he will also give a appreciation for that agent. This is the difference between a good customer and a great customer

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