Subject: Re: LSM Joining Case Test - Madhuresh Joshi
From: Madhuresh Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 May 2020 03:45:23 -0400

| | LSM Joining Case Test

Name | Madhuresh Joshi
E-mail | [email-masked]
Phone Number | (+91) 9650110375
Which blurb would you select? | Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I had selected blurb 3 because as customer had asked to deliver the tickets to the hotel and in blurb 3 the customer service representative is saying that he/she will try to deliver the ticket to the hotel as soon as possible as the event is too closer. In this blurb, the wordings of customer service representative represents the that representative is also soo eager to deliver as soon as possible.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means that the customer service representative had fulfilled what client needs, where as, great customer service means that the customer service representative had fulfilled what client needs in the same manner, at the first attempt and within the limited time period.

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