Subject: Re: LSM Joining Case Test - Isha Isha
From: Isha Isha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Apr 2020 06:10:09 -0400

| | LSM Joining Case Test

Name | Isha Isha
E-mail | [email-masked]
Phone Number | (91) 8373928647
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select blurb 4 since user is showing the urgency. We need to update the address since user has asked to get the tickets delivered to hotel. The representative can show some empathy and give assurance.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference is that in the former we are keeping our customers satisfied and in latter we are keeping them loyal.

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