Subject: New Reply Received - RPM classes - repeating
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 30 Apr 2020 07:11:54 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RPM classes - repeating  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hi Marika</div>
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Unfortunately the trip won't work for us - we've shown it to a few of our members doing the virtual classes and their response was "we may fall off our bike riding to do this". It causes me a lot of dizziness just watching it. </div>
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I''ll confess I'm very annoyed at the moment right now that I was never informed by your sales rep at the time fo signing up that I only get 8 releases per quarter of the RMP class and secondly when we're asking LM to ask during a particularly difficult time
 for all fitness businesses no help is forthcoming. We may need to review our decision whether to continue with LM following this. The services I've got has not been helpful at all.</div>
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Regards</div>
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Saloni</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, 30 April 2020 4:25 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: RPM classes - repeating
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<div dir="ltr">Hi Saloni,<br>
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We hope you are doing well.<br>
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We got an update from our level 2 team about your request.<br>
Unfortunately, due to music licensing restrictions, we are only able to offer the latest 8 releases on the Virtual App.<br>
However, if the Club members are getting bored they might like to consider adding THE TRIP Virtual as an alternative to RPM for their members.<br>
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We hope this information will help you.<br>
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Warm Regards,<br>
Marika<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3513&amp;data=02%7C01%7C%7Cae14e96e3fda4ffe4d4108d7ecbe96a8%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637238175632201730&amp;sdata=qXag8iR210flC%2BVFtXHtZu7KGZHCiu%2B%2Bh7xJ124KtM4%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3513</a>
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<blockquote class="x_freshdesk_quote">On Thu, 30 Apr at 5:08 AM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Saloni,</div>
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<div dir="ltr">Thank you for your email.</div>
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<div dir="ltr">I will escalate your issue to our Level 2 team. I will update you once we are done investigating this.</div>
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Thank you for your understanding.<br>
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Best Regards,<br>
​Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3513&amp;data=02%7C01%7C%7Cae14e96e3fda4ffe4d4108d7ecbe96a8%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637238175632211724&amp;sdata=0ujBMPdS0rRt6W%2FO5UUYDxfsEM09MUarek5NwWwV6XU%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3513</a> </div>
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<blockquote class="x_freshdesk_quote">On Thu, 30 Apr at 2:16 AM <span class="x_separator">
, Saloni Kantaria &lt;[email-masked]&gt; wrote:
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Hi Olesia</div>
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Is there anyway we can get the previous RPM series and swap out these 8 classes. Right now as it is people feel like it's bound hog day everyday and then they are repeating the same 8 RPM classes and it makes ground hog day feel even worse and I'm now getting
 complaints from clients. Can you please speak to whichever team it is as I'm sure I'm not the only club worldwide raising this complaint from its members</div>
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Regards</div>
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Saloni</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, 28 April 2020 12:40 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: RPM classes - repeating </div>
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<div dir="ltr">Hi Saloni,</div>
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<div dir="ltr">Thank you for your email.</div>
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<div dir="ltr">To specify a release when you are scheduling the class please select in the field "RELEASE" - Specify..., and indicate that release number that you want to schedule:</div>
<div dir="ltr"><img class="x_x_fr-fil x_x_fr-dib" style="width:auto" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjM2NjE1MTgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.crZ5t8y6l-aYW_KrQUudfGwFkMFC8RrIFyXC-eTWBpE"></div>
<div dir="ltr">We hope this information helps you.<br>
<br>
Best Regards,<br>
​Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
</div>
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Ticket: <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3513&amp;data=02%7C01%7C%7Cae14e96e3fda4ffe4d4108d7ecbe96a8%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637238175632221722&amp;sdata=udwnNeag%2Bgv55VSvQUUomsX%2FTqhKjQrkoDR62%2BLT3%2BI%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3513</a> </div>
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<blockquote class="x_x_freshdesk_quote">On Tue, 28 Apr at 7:52 PM <span class="x_x_separator">
, Saloni Kantaria &lt;[email-masked]&gt; wrote:
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Hi Olesia</div>
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We've downloaded the 8 classes and the ones you list below are the ones recirculating and unfortunately becoming too repetitive as some clients coming everyday. You say "<span style="color:rgb(50,49,48); font-family:Arial,Helvetica,sans-serif; font-size:11pt; background-color:rgb(255,255,255); display:inline!important">At
 the moment the work around is to specify a release when you are scheduling the class". Please see screen shot of options I get when I try to schedule class. How do I go about specifying release?</span>
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<span style="color:rgb(50,49,48); font-family:Arial,Helvetica,sans-serif; font-size:11pt; background-color:rgb(255,255,255); display:inline!important">Thanks</span>
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<span style="color:rgb(50,49,48); font-family:Arial,Helvetica,sans-serif; font-size:11pt; background-color:rgb(255,255,255); display:inline!important">Saloni</span>
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