Subject: New Reply Received - FW:
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 30 Apr 2020 06:32:06 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW:   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>So good, they changed the apple adapter, it was slightly bent the old one, so I suggested they replace it and place it in without
 any bend. <br>
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Then the ticket can be closed =)</span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 30 April 2020 07:00<br>
<b>To:</b> Adam Gripenblom &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: FW:</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Adam,<br>
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I hope you are doing well.<br>
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As I have checked our backend data, there is no error playing the class in the last 6 days.<br>
It seems like the Club already solve the issue now.<br>
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Did you get any update from AV partner and the Club?<br>
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I am looking forward to hearing from you.<br>
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Warm Regards,<br>
Marika<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3504" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3504</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 27 Apr at 8:28 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Adam,<br>
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Thank you for your reply.<br>
We will wait for your update.<br>
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We are looking forward to hearing from you!<br>
<br>
Warm Regards,<br>
Marika<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3504" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3504</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 27 Apr at 7:23 PM
<span class="separator">, Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Hi Marika,
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All is well thank you, hope the same at your end =)<br>
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Sounds great, last thing I heard was that at the end of last week they where setting up the router and looking into changing the apple adapter.<br>
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I will check in with them today, thank you for updating me, <br>
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Cheers, Adam</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 27 April 2020 07:37<br>
<b>To:</b> Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: FW:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Adam,<br>
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We hope you are doing well.<br>
<br>
As we have checked our backend data, we can see that there is no error during playing the class since 4/24.<br>
Also, we can see that the Club already downloaded 55 programs.<br>
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Is the AV partner setting up a dedicated router and have you heard an update from the Club?<br>
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Please let us know how it goes.<br>
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Warm Regards,<br>
Marika<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3504" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3504</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 23 Apr at 11:44 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Adam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you so much for your email.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We will be waiting on your updates.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3504" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3504</a> </span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3504