Subject: New Reply Received - RPM classes - repeating
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 29 Apr 2020 13:16:55 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RPM classes - repeating  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hi Olesia</div>
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Is there anyway we can get the previous RPM series and swap out these 8 classes. Right now as it is people feel like it's bound hog day everyday and then they are repeating the same 8 RPM classes and it makes ground hog day feel even worse and I'm now getting
 complaints from clients. Can you please speak to whichever team it is as I'm sure I'm not the only club worldwide raising this complaint from its members</div>
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Regards</div>
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Saloni</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, 28 April 2020 12:40 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: RPM classes - repeating
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<div dir="ltr">Hi Saloni,</div>
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<div dir="ltr">Thank you for your email.</div>
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<div dir="ltr">To specify a release when you are scheduling the class please select in the field "RELEASE" - Specify..., and indicate that release number that you want to schedule:</div>
<div dir="ltr"><img class="x_fr-fil x_fr-dib" style="width:auto" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjM2NjE1MTgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.crZ5t8y6l-aYW_KrQUudfGwFkMFC8RrIFyXC-eTWBpE"></div>
<div dir="ltr">We hope this information helps you.<br>
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Best Regards,<br>
​Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://eur05.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3513&amp;data=02%7C01%7C%7C0be024183bd14fa7acb008d7eb714f82%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637236744204941381&amp;sdata=6LW91zNe6JUKWrIBQryKSQP6xcDfZb9nQzQbRqIL8xw%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3513</a>
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<blockquote class="x_freshdesk_quote">On Tue, 28 Apr at 7:52 PM <span class="x_separator">
, Saloni Kantaria &lt;[email-masked]&gt; wrote:
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Hi Olesia</div>
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We've downloaded the 8 classes and the ones you list below are the ones recirculating and unfortunately becoming too repetitive as some clients coming everyday. You say "<span style="color:rgb(50,49,48); font-family:Arial,Helvetica,sans-serif; font-size:11pt; background-color:rgb(255,255,255); display:inline!important">At
 the moment the work around is to specify a release when you are scheduling the class". Please see screen shot of options I get when I try to schedule class. How do I go about specifying release?</span>
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<span style="color:rgb(50,49,48); font-family:Arial,Helvetica,sans-serif; font-size:11pt; background-color:rgb(255,255,255); display:inline!important">Thanks</span>
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<span style="color:rgb(50,49,48); font-family:Arial,Helvetica,sans-serif; font-size:11pt; background-color:rgb(255,255,255); display:inline!important">Saloni</span>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, 27 April 2020 10:14 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: RPM classes - repeating </div>
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<div dir="ltr">Hi Saloni,</div>
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<div dir="ltr">Thank you for reaching out to us, we’d be happy to look into this for you and can confirm that the below releases have played in the last 16 days.                                                                                                
                                                                                                                     </div>
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<strong><font color="#000000">Date</font></strong> </td>
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<strong><font color="#000000">07:30 AM</font></strong> </td>
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<strong><font color="#000000">07:45 AM</font></strong> </td>
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<strong><font color="#000000">08:30 AM</font></strong> </td>
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<strong><font color="#000000">08:45 AM</font></strong> </td>
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<strong><font color="#000000">09:00 AM</font></strong> </td>
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<strong><font color="#000000">09:30 AM</font></strong> </td>
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<strong><font color="#000000">10:00 AM</font></strong> </td>
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<strong><font color="#000000">10:45 AM</font></strong> </td>
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<strong><font color="#000000">12:15 PM</font></strong> </td>
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<strong><font color="#000000">01:15 PM</font></strong> </td>
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<strong><font color="#000000">02:45 PM</font></strong> </td>
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<strong><font color="#000000">04:00 PM</font></strong> </td>
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<font color="#000000">13 Apr '20</font> </td>
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<font color="#000000">RPM 83</font> </td>
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<font color="#000000">14 Apr '20</font> </td>
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<font color="#000000">RPM 78</font> </td>
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<font color="#000000">RPM 85</font> </td>
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<font color="#000000">RPM 84</font> </td>
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<font color="#000000">15 Apr '20</font> </td>
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<strong><font color="#000000">No data</font></strong> </td>
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<font color="#000000">RPM 78</font> </td>
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<font color="#000000">16 Apr '20</font> </td>
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<strong><font color="#000000">No data</font></strong> </td>
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<font color="#000000">RPM 80</font> </td>
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<font color="#000000">17 Apr '20</font> </td>
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<strong><font color="#000000">No data</font></strong> </td>
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</font></strong>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
</tr>
<tr>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">18 Apr '20</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="left" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="left" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="left" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 82</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 80</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
</tr>
<tr>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">19 Apr '20</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 79</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 81</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
</tr>
<tr>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">20 Apr '20</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 79</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 85</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 79</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="left" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 83</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 82</font> </td>
</tr>
<tr>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">21 Apr '20</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 80</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 79</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 79</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 84</font> </td>
</tr>
<tr>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">22 Apr '20</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 80</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 85</font> </td>
</tr>
<tr>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">23 Apr '20</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<strong><font color="#000000">No data</font></strong> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 84</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
</tr>
<tr>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">24 Apr '20</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 79</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
</tr>
<tr>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">25 Apr '20</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<strong><font color="#000000">No data</font></strong> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<strong><font color="#000000">No data</font></strong> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
</tr>
<tr>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">26 Apr '20</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000"><br>
</font>
</td>
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<font color="#000000">RPM 83</font> </td>
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<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 79</font> </td>
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<font color="#000000">27 Apr '20</font> </td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 80</font> </td>
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<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 78</font> </td>
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<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 82</font> </td>
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</td>
<td align="center" style="border-top:1px solid #000000; border-bottom:1px solid #000000; border-left:1px solid #000000; border-right:1px solid #000000">
<font color="#000000">RPM 81</font> </td>
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<font color="#000000" dir="ltr">RPM 78</font> </td>
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<br>
Just to update you, the algorithm picks blind one of the releases within each program without any reference to what was selected before, so there is a chance that the same release will repeat, or play 3 times in a row, due to there only being 8 to choose from.
 At the moment the work around is to specify a release when you are scheduling the class and in a later APP version there will be the ability to remove a release so that it can not be chosen. App version 1.13 includes playback history, so you can see which
 releases have played, so please ensure you've updated your Virtual App.<br>
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In addition, please check that all 8 releases have downloaded to your Virtual iPad.<br>
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I hope the above is helpful. I’ll keep this ticket open for another 48 hours if you have any further questions.<br>
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Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://eur05.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3513&amp;data=02%7C01%7C%7C0be024183bd14fa7acb008d7eb714f82%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637236744204951376&amp;sdata=GfCTA7uM%2F9v36R4rRX4iTywqpgUOCWh04ILPQK25jaQ%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3513</a> </div>
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<blockquote class="x_x_freshdesk_quote">On Tue, 28 Apr at 5:22 AM <span class="x_x_separator">
, Saloni Kantaria &lt;[email-masked]&gt; wrote:
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:11pt">Hi Olesia</span>
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<br>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:11pt">It's </span>
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<span style="text-decoration:underline; text-decoration:underline"><b><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-family:Arial,Helvetica,sans-serif; font-size:11pt">[email-masked]</span></a></b></span>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:11pt; background-color:rgb(255,255,255); color:rgb(0,0,0)">Regards</span>
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<br>
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<div style='margin:0px; font:12px "Helvetica Neue"; color:rgb(220,161,13); margin:0px'>
<span style="font-family:Arial,Helvetica,sans-serif; font-size:11pt; background-color:rgb(255,255,255); color:rgb(0,0,0)">Saloni</span>
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<blockquote class="x_x_freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, 27 April 2020 4:01 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: RPM classes - repeating </div>
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<div dir="ltr">Hi Saloni,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for reaching out to us.</div>
<div dir="ltr">​</div>
<div dir="ltr">If you need help with the Les Mills Virtual app, please share your Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example - [email-masked])<br>
<br>
You may check it directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'.<br>
<br>
You can also find your username in the Virtual App. Please follow the steps below.<br>
1.Unlock the padlock to the top right of the App<br>
2.Navigate to SETTINGS<br>
3. The username is to the left under 'Account'</div>
<div dir="ltr">​</div>
<div dir="ltr">We are looking forward to hearing from you.<br>
<br>
Best Regards,<br>
Olesia</div>
<div dir="ltr">Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://eur05.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3513&amp;data=02%7C01%7C%7C0be024183bd14fa7acb008d7eb714f82%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637236744204951376&amp;sdata=GfCTA7uM%2F9v36R4rRX4iTywqpgUOCWh04ILPQK25jaQ%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3513</a> </div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3513