Subject: Re: Transcript of Tuesday, April 28th, 2020, 02:14:31 pm. Operator: Kathy. Visitor: John Robert MacDougall
From: Deeksha Dadu <[email-masked]>
To: Charles Neville <[email-masked]>
Cc: manager <[email-masked]>
Date: Tue, 28 Apr 2020 16:40:50 +0000

Hi Charles,

I completely agree here. I am sorry about this. I am talking with the agent right away. This will not happen again

Regards,
Deeksha

Sent from my iPhone

On 28 Apr 2020, at 20:42, Charles Neville <[email-masked]> wrote:

Hi, fortunately this client submitted a form (and we had his email address) but the response was too negative here - if the agent had read the request properly they should have realised he was basically asking about a trip package, which we can sell him.

Charlie

---------- Forwarded message ---------
From: 'LiveChat' via Sales Forms <[email-masked]<mailto:[email-masked]>>
Date: Tue, Apr 28, 2020 at 4:19 PM
Subject: Transcript of Tuesday, April 28th, 2020, 02:14:31 pm. Operator: Kathy. Visitor: John Robert MacDougall
To: <[email-masked]<mailto:[email-masked]>>

        [X]

Chat transcript

Name: John Robert MacDougall

E-mail (optional): [email-masked]<mailto:[email-masked]>

ref https://www.google.com/

        Kathy   Tue, 04/28/20 02:14:31 pm UTC

Hello! How may I help you?
Hi John

        John Robert MacDougall  02:16:36 pm

Hi I have flights booked for Arrival Bucharest 22 Sep and Departing Budapest 3 Oct. Do you have a Package deal for two people to accommodate these arrival and departure times

        Kathy   02:17:17 pm

Unfortunately, as we specialize in complete packages and don't provide individual services we would be unable to help you with this request. If you would like us to prepare a proposal for a complete trip package including our expert trip planning, on-the-ground concierge service, accommodations, transfers, excursions and other local services we are happy to assist.

        John Robert MacDougall  02:18:06 pm

Tx

        Kathy   02:18:16 pm

You're welcome
Would that be all for now?

Duration: 4m 44s
Chat started on: https://jaywaytravel.com/contact
Referrer: https://jaywaytravel.com/itineraries/hungary-romania
Visitor geolocation: Rockland, Ontario, Canada / 70.49.176.34
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